KL Inbound Customer Service Specialist - KPI Bonus & Benefits

Asia Recruit; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A recruitment agency in Malaysia is hiring a Customer Service Specialist for their Kuala Lumpur location. The role offers a basic salary of up to RM4000, with additional quarterly KPI incentives up to RM2200. Candidates with a Diploma and at least 2 years of experience are preferred, while fresh graduates with a degree may also apply. Ability to speak Mandarin is an advantage. The job requires flexibility for 24/7 rotational shifts and a commitment to high service standards.

Benefits

Quarterly KPI Incentives

Dental/Optical yearly allowance

Qualifications

• Minimum Diploma with 2 years of working experience.
• Degree fresh graduates are welcome to apply.
• Willingness to work in a rotational 24/7 shift.

Responsibilities

• Ensure highest standards of service delivery on personalized phone services.
• Educate customers about products and services.
• Manage customer complaints and issues effectively.

Skills

Customer service delivery

Mandarin speaking

Education

Diploma

Job description

A recruitment agency in Malaysia is hiring a Customer Service Specialist for their Kuala Lumpur location. The role offers a basic salary of up to RM4000, with additional quarterly KPI incentives up to RM2200. Candidates with a Diploma and at least 2 years of experience are preferred, while fresh graduates with a degree may also apply. Ability to speak Mandarin is an advantage. The job requires flexibility for 24/7 rotational shifts and a commitment to high service standards.