Key Accounts Specialist (Dental Consumables) (REF:ZY)

Pasona; Kuala Lumpur; On-site; MYR 50,000 - 70,000; Full time

Job summary

A specialized marketing subsidiary located in Kuala Lumpur is seeking a Key Accounts Specialist for Dental Consumables. This role involves managing strategic accounts across dental universities, service organizations, and government institutions. The ideal candidate will possess strong market knowledge, excellent relationship management skills, and experience in dental sales. Key responsibilities include conducting educational workshops, promoting products, and driving account growth. This position offers an opportunity to engage with key stakeholders and promote dental innovations throughout Malaysia.

Qualifications

• Minimum 2 years of dental sales experience in the Malaysia market is mandatory.
• Proven experience managing key accounts within universities, DSOs, or government institutions is highly preferred.
• Strong understanding of dental consumables and clinical workflows.

Responsibilities

• Develop, manage, and expand strategic key accounts.
• Conduct Continuous Dental Education programs and workshops.
• Promote product usage to build brand loyalty among future dental professionals.
• Monitor market trends and customer feedback to identify growth opportunities.

Skills

Dental market knowledge

Relationship management

Product education delivery

Negotiation skills

Presentation skills

Education

Diploma or Bachelor’s degree in Business, Science, Marketing, Dentistry-related, or a relevant field

Job description

Key Accounts Specialist (Dental Consumables) (REF:ZY)

Based in Kuala Lumpur, this subsidiary of a renowned Japanese manufacturer acts as a specialized marketing and consultancy hub for high‑precision medical instruments. The company focuses on the distribution of premium stainless steel tools for the dental, ophthalmic, and surgical sectors, including items such as endodontic files, laser‑drilled needles, and surgical knives. By bridging the gap between global manufacturing and local clinical needs, the organization ensures that healthcare professionals in the region have access to durable, innovative solutions that meet the highest international safety standards.

Job Description:-

Key Accounts Specialist – Dental Consumables is responsible for developing, managing, and expanding strategic key accounts across Dental Universities, Dental Service Organizations (DSOs), and Government institutions in Malaysia.

Drive penetration across dental universities, including individual faculties, clinics, and departments.

Establish and maintain strong relationships with lecturers, clinical instructors, department heads, and procurement teams.

Support local sales teams and dealers in university account development and product adoption.

Plan and conduct Continuous Dental Education (CDE) programs, workshops, and hands‑on training sessions with in‑house Dentists.

Promote product usage in teaching, training, and clinical environments to build long‑term brand loyalty among future dental professionals.

Execute key account strategies aligned with the company’s sales and marketing objectives.

Collaborate closely with internal teams, including Sales, Marketing, and Clinical (in‑house Dentist).

Monitor market trends, competitor activities, and customer feedback to identify growth opportunities.

Prepare account plans, activity reports, and sales forecasts for management review.

Ensure compliance with company policies, ethical standards, and regulatory requirements.

Key Account Coverage Allocation

• Dental Universities – 40%: Drive penetration across dental universities, including individual faculties, clinics, and departments. Establish and maintain strong relationships with lecturers, clinical instructors, department heads, and procurement teams. Support local sales teams and dealers in university account development and product adoption. Plan and conduct Continuous Dental Education (CDE) programs, workshops, and hands‑on training sessions with in‑house Dentists. Promote product usage in teaching, training, and clinical environments to build long‑term brand loyalty among future dental professionals.
• Dental Service Organizations (DSO) – 30%: Identify, penetrate, and expand business opportunities within DSOs. Build strong relationships with DSO management, clinical directors, and procurement stakeholders. Plan and conduct CDE programs, Lunch & Learn sessions, and product training in collaboration with in‑house Dentists. Support product evaluations, standardization initiatives, and conversion programs within DSO networks.
• Government Institutions – 30%: Manage and develop key government dental institutions and accounts across Malaysia. Work closely with appointed dealers to support tenders, product positioning, and account servicing. Conduct Continuous Dental Education (CDE) programs in collaboration with in‑house Dentists. Build relationships with key decision‑makers, clinicians, and procurement officers. Support product trials, evaluations, and follow‑ups as required.

Requirements:-

• Requires strong dental market knowledge, relationship management expertise, and the ability to deliver professional product education in collaboration with in‑house Dentists.
• Diploma or Bachelor’s degree in Business, Science, Marketing, Dentistry‑related, or a relevant field.
• Minimum 2 years of dental sales experience in the Malaysia market (mandatory).
• Proven experience managing key accounts within universities, DSOs, or government institutions is highly preferred.
• Strong understanding of dental consumables and clinical workflows.
• Experience supporting or conducting CDE, clinical training, or professional education activities.
• Excellent relationship‑building, negotiation, and presentation skills.
• Self‑motivated, results‑driven, and comfortable working independently in the field.
• Key account management and strategic selling.
• Stakeholder engagement and relationship management.
• Clinical communication and professional education support.
• Dealer and distributor collaboration.
• Sales planning, forecasting, and reporting.
• Presentation and facilitation skills.
• Market analysis and opportunity identification.