Key Account Manager - Southern Region (ID: 689768)

PERSOL; Johor; On-site; MYR 80,000 - 120,000; Full time

Job summary

A logistics and supply chain management company seeks a Key Account Manager for the Southern Region. The role involves serving as a primary contact for key accounts, developing strategic account plans, and driving growth through effective commercial negotiations. The ideal candidate should have experience in logistics, strong analytical skills, and the ability to collaborate with internal teams to create tailored solutions. This position offers an exciting opportunity to impact business growth while ensuring high client satisfaction.

Qualifications

• Proven experience in account management within the logistics or supply chain industry.
• Strong analytical skills to assess client needs and identify improvement opportunities.
• Excellent communication and negotiation skills.

Responsibilities

• Serve as the primary point of contact for key accounts.
• Develop and execute strategic account plans for growth.
• Collaborate with internal teams to design logistics solutions.
• Drive commercial growth through up-selling and negotiations.
• Monitor and report on key performance indicators.

Job description

Key Account Manager - Southern Region (ID: 689768)

Job Descriptions:

Strategic Account Management

• Serve as the primary point of contact and trusted advisor for a portfolio of key accounts.
• Develop and maintain strong, multi-level relationships within client organizations, from operational contacts to senior executives.
• Create and execute strategic account plans (quarterly/annually) to achieve retention goals and identify growth opportunities.

Solution Design & Consultation

• Conduct in-depth analysis of client supply chains, identifying pain points, inefficiencies, and opportunities for improvement.
• Collaborate with internal teams (Operations, Freight, Warehousing, Customs, and IT) to architect comprehensive and cost-effective logistics solutions.
• Develop and present compelling business proposals, value propositions, and financial models to clients.
• Solutions may include a mix of services such as international freight forwarding (Air/Sea), contract logistics, warehousing & distribution, last-mile delivery, and customs brokerage.

Commercial Growth & Performance

• Drive revenue and profitability growth within your account portfolio through up-selling and cross-selling of our service offerings.
• Lead commercial negotiations for contract renewals, new service agreements, and pricing reviews.
• Monitor, analyze, and report on key performance indicators (KPIs) such as service level agreements (SLAs), profitability, and customer satisfaction. Implement corrective action plans as needed.

Operational Excellence & Collaboration

• Act as the "voice of the customer" internally, ensuring client requirements are understood and service delivery meets or exceeds expectations.
• Oversee the seamless implementation and onboarding process for new solutions and services.
• Proactively manage and resolve any service escalations, ensuring timely and effective communication with the client.