Key Account Manager (Local Key Account)

JACOBS DOUWE EGBERTS; Petaling Jaya; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading coffee and tea company in Malaysia is seeking a Key Account Manager to oversee key-account customers on a national level. This role involves achieving sales targets, developing strategic account plans, and executing customer promotions. Candidates should have at least 5 years of sales experience in the FMCG sector, strong analytical skills, and proficiency in MS Office. Excellent English communication skills are required. A competitive benefits package and career development opportunities are included.

Benefits

Medical

Handphone and Transportation

Outstanding Career Development Opportunities

Free coffee and tea at the office

Qualifications

• Minimum 5 years of experience in Sales Department/Modern Trade.
• Strong understanding of FMCG dynamics.
• Proficient in MS Office tools.
• Good command of English language.

Responsibilities

• Manage and develop key-account customers at a national level.
• Achieve sales targets for assigned customers.
• Lead Trading Term Negotiation with key customers.
• Develop customer promotion strategies.

Skills

Sales experience

FMCG dynamics knowledge

MS Office proficiency

Fluent English

Job description

It’s amazing what can happen over a cup of coffee or tea. At JACOBS DOUWE EGBERTS (JDE), we’ve made it our mission to find out. Our people have been raising the bar since day one, thinking fast and acting even faster to make an impact that’s felt around the world. JDE is the home to some of the most well-known coffee brands in the world.

For more than 265 years, we have been inspired by the belief. Today our coffee & tea portfolio is available in over 140 countries around the world through iconic household names including: Jacobs, Tassimo, Moccona, Senseo, L’OR, Douwe Egberts, Super, Old Town, Kenco, Pilao & Gevalia etc.

Job Description

The Key Account Manager (KAM) is responsible for managing and developing set of key-account customers on national level. They’re responsible for achieving sales targets in the given customers.

Key Responsibilities:

• AOP & Customer Business Plan
  • Develop and implement strategic account plans for key customers. This includes setting sales targets, identifying growth opportunities, and outlining strategies to achieve.
  • Develop assigned customers AOP building block in line with MT yearly business objective & strategy.
  • Develop Annual Customer Business Planning base on the defined Customers Segmentation & Strategy, with supported by shopper insights, sales trend, consumer and market trend analysis. Develop & ensure execution of Customer strategy with key action plan & activity.
  • Lead Trading Term Negotiation with key customers, including pricing, ullage, terms of trade, promotions, and other contractual matters to ensure customer profitability.
• Promotion Planning & Execution
  • Develop customer promotion strategies with the N+6 planning. Work with Shopper Marketing team to implement national or tactical promotion.
  • Prepare pre-promotion approval (PPF) and post promotion evaluation.
  • Provide Demand Forecast N+3 by Customers by SKU level base on promotion plan/activities.
• Business Review & Market Visit
  • Lead the Business Review & N+6 customer plan sharing (monthly/quarterly) & T2T meeting (yearly) for key IKA Customers.
  • Trade visit to check & audit in store execution at the outlets level.
  • Monthly visit to Customers in HQ level. Act as the voice of the customer within the organization, build and maintain strong, long-term relationships with key customer. Understand their business needs and objectives and market landscape. (Customer profiling)
• Administrative
  • Responsible for key account receivables. Monitor Account Receivable aging and coordinate with credit control and Accounts Receivable team.
  • Collaborate with various internal departments such as sales operation, marketing, shopper marketing, supply chain, customer service team to ensure seamless service delivery and customer satisfaction.

Qualifications

• Minimum 5 years of experience in Sales Department/Modern Trade;
• FMCG dynamics knowledge;
• Good knowledge of MS office;
• Good knowledge of English.

Additional Information

What’s it like to work at JACOBS DOUWE EGBERTS?

At JDE, we are convinced that to grow our company we need to grow our people – through learning, coaching and experiences. We want you to be the best that you can be and encourage you to take ownership for your career.

Other benefits you might be interested:

• Medical
• Handphone and Transportation
• Outstanding Career Development Opportunities
• The best coffee and tea served all day in our office – Can you imagine that?

Are you ready to make that career shift & grow a great portfolio with us? Click the ‘I'm Interested’ button and we will get in touch with you soon.

Thank you for your interest in JDE, please note we will only reach out to successful candidates.