Key Account Manager (Distributor Management)

Baxter International; Petaling Jaya; On-site; MYR 120,000 - 160,000; Full time

Job summary

A leading healthcare company in Malaysia is looking for a Key Account Manager to manage hospital accounts and distributor partnerships. The role focuses on building strategic relationships and promoting Baxter's portfolio effectively. Candidates should possess a degree in a relevant field and have at least 8 years of experience in account management, especially in medical devices. This position offers an opportunity to make a meaningful impact in healthcare delivery.

Qualifications

• Minimum of 8 years managing hospital accounts in medical devices.
• Experience in solution selling is essential.
• Demonstrated track record in achieving sales goals.

Responsibilities

• Drive business development with healthcare providers.
• Build trust-based relationships with major hospital accounts.
• Ensure timely delivery of products and services.
• Act as primary communication link for key customers.

Skills

Solution selling

Relationship building

Account management

Tender management

Product training

Education

Degree in Nursing, Science, Pharmacy, or equivalent

Job description

This is whereyour work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride.

Essential Duties & Responsibilities

• Drive business development by finding opportunities and promoting Baxter’s Healthcare System & Technology portfolio to healthcare providers through a solution-selling approach.
• Build and sustain trust-based relationships with major hospital accounts to strengthen dedication and reduce competitive risk.
• Acquire a deep understanding of key customer needs and requirements, ensuring Baxter solutions align with their objectives.
• Expand relationships with existing accounts by continuously proposing tailored solutions that deliver clinical and economic value.
• Ensure timely delivery of products and services to customers, maintaining continuity and happiness.
• Act as the primary communication link between key customers, distributors, and internal teams.
• Resolve customer issues and complaints promptly to safeguard business continuity.
• Play an integral role in generating new opportunities that evolve into long-term partnerships.
• Prepare regular reports on progress, forecasts, and key account metrics for internal and external collaborators.
• Be accountable for achieving and exceeding sales targets/budgets within assigned territories.
• Serve as the local expert to Commercial Leaders, Sales Managers, distributors, and customers for assigned product lines.
• Partner with distributors to strengthen market coverage, ensure alignment with Baxter’s standards, and support their capability development.
• Collaborate with regional Product Managers to improve product knowledge and proficiency of local teams and distributors through product demonstrations, sales training, and clinical seminars/symposia

Education & Experience

• Degree in Nursing, Science, Pharmacy, or equivalent experience preferred.
• A minimum of 8 years managing hospital accounts and engaging in solution selling in the medical devices/equipment field.
• Established experience in handling a territory/region without supervision.
• Experience in tender management is an advantage.
• Demonstrated track record of consistent performance in sales achievement and account growth.
• Skilled in conducting CME sessions and product training for healthcare professionals.
• Skill in managing various portfolios and engaging constructively with distributors.

Role Positioning

This role as a Key Account Manager involves managing hospital accounts and distributor partnerships. The priority is on developing strategic connections, encouraging solution uptake, and helping distributors to represent Baxter’s portfolio efficiently — instead of concentrating on direct transactional selling.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

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