Key Account Manager - Digital Service

ZALORA Group; Kuala Lumpur; On-site; MYR 45,000 - 60,000; Full time

Job summary

A leading online fashion destination is seeking a candidate to develop strategic relationships with key clients, drive business growth, and lead e-commerce projects. The role requires a Bachelor's degree and 1-2 years of experience in Business or Project Management. Successful candidates will possess strong leadership skills, be adept at stakeholder management, and demonstrate an interest in data analysis for decision making. If you are detail-oriented and results-driven, this is an excellent opportunity to impact an industry leader.

Qualifications

• 1-2 years of experience in Business, Project Management, or E-commerce.
• Experience in managing various stakeholders and driving successful projects.
• Strong communication skills and commercial mindset.

Responsibilities

• Develop and maintain strategic relationships with key clients.
• Review and create actionables for store revenue and profitability.
• Lead team projects with brand partners and internal stakeholders.

Skills

Stakeholder management

Project management

Leadership skills

Strong negotiation

Data analysis

Education

Bachelor's degree

Tools

Tableau

Looker Studio

Job description

Key Responsibilities

• Develop and maintain strategic relationships with key clients to drive business growth
• To review, monitor and create actionables to drive e-Dist topline and bottom line store revenue and profitability
• Support the formalization of a clear strategy plan with client profiling and quantitative measure to approach potential clients with a go to market strategy
• To perform all operational and troubleshooting tasks in relation to assigned e-Distributions / e-Store Management accounts
• To perform assigned tasks in planning, proposing and presenting Joint-Business-Plan (JBP) and marketing plan with e-Dist / eSM brand partners and external platforms on an as and when required basis
• Formulisation of a clear strategy plan with client profiling and quantitative measure to approach potential clients with a go to market strategy
• To review and propose upsell offerings to existing accounts to maintain business continuity and excellence with a short term and long term plan
• To lead / co lead team members in any planning, proposing stock replenishment strategies or projects with brand partners or Zalora internal stakeholders
• To ensure relationship building with brand partners, external platforms and internal stakeholders
• To ensure active communication and collaboration with external platforms for store profitability, operational excellence, marketing collaboration and business performance
• To lead/ co lead brand end to end go live, coordination and post go live support in any enablement
• To support/ co lead business performance reviews (internal / external)

Requirements

• Bachelor's degree is a minimum, higher qualification preferred
• 1-2 years of working experience in the field of Business, Project Management, E-commerce, Consulting, SaaS / PaaS, B2B2C logistics.
• Experience in managing wide array of stakeholders and driving successful projects is a must
• Leadership skills
• Nimble, agile, able to nurture relationships and to handle the job effectively
• Diligent, organized and methodological with excellent communication
• Strong negotiator with a commercial mindset
• Results driven individual, details oriented and able to navigate complexity in a demanding environment with tight deadlines
• Experience in managing e-store in South East Asia online marketplaces will be greatly appreciated
• Number-oriented person, skilled in working with data tools (e.g. Tableau, looker studio etc)
• Interest in driving business improvements through analysis and data-driven decision making

The ZALORA Story

ZALORA exists for the millions of fashion consumers in Asia, seeking a shopping experience focused on their unique styles, trends and fit. As Asia’s leading online fashion destination, ZALORA was founded in 2012 and has a presence in Singapore, Indonesia, Malaysia & Brunei, the Philippines, Hong Kong and Taiwan. ZALORA’s localised sites offer an extensive collection of top international and local brands, as well as our own in-house labels across apparel, shoes and accessories for men and women. ZALORA is part of Global Fashion Group, the world’s leader in online fashion for emerging markets.

ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by ZALORA or Global Fashion Group.