Key Account Manager

Encore Med Sdn Bhd; Penang; Hybrid; MYR 80,000 - 120,000; Full time

Job summary

A leading digital health company in Malaysia is seeking a driven Key Account Manager to build and maintain relationships with key customers. This role involves maximizing utilization of digital health solutions and achieving sales targets through strategic planning and client enablement. The ideal candidate will have proven experience in account management within the healthcare sector, excellent communication and negotiation skills, and a results-oriented approach. Opportunity for career progression exists within the organization.

Benefits

Competitive salary package

Performance incentives

Collaborative company culture

Qualifications

• Proven experience as a Key Account Manager or similar role in healthcare or digital solutions.
• Strong understanding of sales principles and CRM practices.
• Self-motivated with a results-driven approach.

Responsibilities

• Build and nurture long-term relationships with key customers.
• Guide clients in effectively using digital health solutions.
• Achieve and exceed sales targets through upselling.
• Develop and execute strategic account plans.
• Collaborate with internal teams for seamless customer experiences.

Skills

Client Relationship Management

Sales Growth

Communication Skills

Negotiation Skills

Education

Bachelor's degree in Business or related field

Job description

Job Summary

We are seeking a driven and client-focused Key Account Manager to build and maintain strong relationships with our key customers, ensuring they achieve their goals using the Encore Med System. The ideal candidate will actively work with clients to maximize their utilization of our digital health solutions, while achieving sales targets through cross-selling and upselling opportunities.

Key Responsibilities

• Account Management: Build and nurture long-term relationships with key customers to ensure satisfaction and loyalty. Act as the main point of contact for assigned accounts, addressing inquiries, resolving issues, and providing exceptional client support.
• Client Enablement: Guide clients in effectively using the Encore Med System to meet their business objectives. Provide training, insights, and recommendations to optimize system utilization.
• Sales Growth: Achieve and exceed sales targets by identifying cross-selling and upselling opportunities within the assigned accounts. Present and promote Encore Med\'s full range of digital health solutions to meet client needs.
• Strategic Planning: Develop and execute strategic account plans tailored to each customer’s objectives. Monitor client performance metrics and propose solutions to enhance their outcomes.
• Collaboration: Work closely with internal teams (e.g., product, tech, marketing, support) to deliver seamless customer experiences. Gather client feedback to contribute to product enhancements and service improvements.

Career Progression

At Encore Med, we believe in rewarding talent and hard work. As a Key Account Manager, you’ll have the opportunity to grow within our organization based on your performance and results:

• Next Step: Senior Key Account Manager – Lead high-value accounts and mentor junior team members.
• Skill Development: Gain experience in strategic account management, sales leadership, and industry-specific expertise to advance your career in digital health solutions.

Qualifications

• Bachelor\'s degree in Business, Marketing, or a related field.
• Proven experience as a Key Account Manager or in a similar role, preferably within healthcare or digital solutions.
• Strong understanding of sales principles and customer relationship management (CRM) practices.
• Excellent communication, negotiation, and presentation skills.
• Self-motivated with a results-driven approach.

Why Join Us?

• Experiences: Get to work with the largest digital health company in Malaysia, an opportunity to involve in shaping the future of our healthcare ecosystem.
• Network: You will have opportunity to work with the decision maker from the top hospital in Malaysia.
• Opportunity to work at the forefront of digital health innovation.
• Collaborative and growth-oriented company culture.
• Competitive salary package with performance incentives.

Location: Klang Valley, Johor & Penang

If you\'re passionate about fostering client success and driving business growth, we’d love to hear from you!