Key Account Executive (Retention and Upselling)

Alpha Iota BPO Sdn Bhd; Kuala Lumpur; Remote; MYR 200,000 - 250,000; Full time

Job summary

A growing BPO company in Kuala Lumpur seeks a Key Account Executive to manage customer accounts and ensure exceptional service. The ideal candidate will have over 2 years of relevant experience in Account Management or B2C Sales, and strong communication skills in English, Mandarin, and Bahasa Malaysia. Join a supportive team in a remote work environment.

Benefits

Learning & Development Programs

Health and Wellness Perks

Lucrative Salary Package

Qualifications

• At least 2 years of relevant experience in Account Management, Customer Service, or B2C Sales.
• Good command of English, Mandarin, and Bahasa Malaysia.
• Proficient communicator with a consultative sales approach.

Responsibilities

• Manage customer accounts effectively and build rapport with clients.
• Maintain accurate client engagement records.
• Provide excellent customer experience through consultative approaches.

Skills

Account Management

Customer Service

B2C Sales

Negotiation Skills

Organizational Skills

Job description

Key Account Executive (Retention and Upselling)

About the job Key Account Executive (Retention and Upselling)

Join Our Alpha Iota Family, Where Everyone Wins!

• Exciting Work-from-Home Opportunities
• Learning & Development Programs to Upskill Yourself
• Lucrative Salary Package
• Health and Wellness Perks & Benefits
• Motivating and Supportive Teams

......and lots more!

Alpha Iota is based in Southeast Asia, where we are rapidly growing and are constantly on the lookout for talented individuals like yourself who want to make a difference and kickstart their successful careers. Heres what awaits you at Alpha Iota!

What would you be doing:

• Responsible for managing customer accounts effectively, providing great experience to customers, and delighting customers while building rapport and loyalty by keeping close contact.
• Maintain an accurate record of client engagement.
• Maintain professionalism in all conversations with customers across all channels through phone calls and Whatsapp/Telegram chat.
• Provide great customer experience through a consultative approach.
• Be a strong team player and support company directions & goals.
• Take ownership of your own performance by evaluating key metrics.
• Be agile to change and continue to develop deeper knowledge and skills workshops, team huddles & coaching sessions.
• Work location: Remote
• Working hours: Monday - Friday (12PM - 9PM).

To be successful in this role, you will need to have:

• Possess at least 2 years of relevant experience in Account Management / Customer Service / B2C Sales in any industry.
• Good command of English, Mandarin and Bahasa Malaysia.
• Good negotiation skills with the ability to resolve issues and customer concerns.
• Sense of ownership and pride in your performance and its impact on the company's success.
• Strong organisational, planning, problem-solving, and decision-making skills, and the ability to multitask, and work well independently and in a team setting.
• A proficient communicator with a consultative sales approach.
• Self-motivated and possess aggressive sales personality in achieving quantitative results.