Key Account Executive (Freight Forwarding)

AGENSI PEKERJAAN TRUST RECRUIT SDN. BHD.; Shah Alam; On-site; MYR 200,000 - 250,000; Full time

Job summary

A respected logistics company in Malaysia is seeking a Key Account Executive to manage client relationships and develop account strategies. The ideal candidate will possess a Bachelor's degree in Business Administration or related fields and have 1-2 years of experience in a senior role within logistics or warehousing. Excellent communication and problem-solving skills are essential. This is an opportunity to contribute to high-impact logistics solutions in a dynamic organization.

Qualifications

• Minimum of 1 – 2 years of experience in a senior KA or BD role within logistics or warehousing.
• Proficiency in English for effective communication across regions.

Responsibilities

• Build and maintain strong relationships with key customers.
• Develop and implement account strategies to meet customer needs.
• Ensure a high customer retention rate by resolving service issues.
• Negotiate and manage contracts with key accounts.
• Collaborate with internal teams to optimize services.
• Monitor account performance and resolve issues.

Skills

Client Relationship Management

Problem Solving

Communication Skills

Analytical Skills

Relationship Building

Education

Bachelor's degree in Business Administration, Logistics, Supply Chain Management

Job description

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Our client is one of the well-known and highly respected freight forwarders in the industry, with a strong reputation for providing reliable, efficient, and innovative logistics, warehousing, and fulfillment services. Joining their team means being part of a dynamic and growing organization that values professional development, collaboration, and excellence. This is an excellent opportunity to work with industry leaders and contribute to high-impact logistics solutions across the region.

Responsibilities

• Client Relationship Management: Build and maintain strong, long-term relationships with key customers, ensuring their satisfaction with our logistics delivery and warehouse services.
• Account Strategy Development: Develop and implement account strategies to meet customer needs, ensuring seamless service delivery across logistics, warehouse, and fulfillment services.
• Yearly Customer Retention: Ensure a high customer retention rate by proactively identifying and addressing customer needs, resolving any service issues, and strengthening the relationship with key accounts.
• Contract Management: Negotiate and manage contracts with key accounts, ensuring terms are adhered to and any changes are communicated effectively.
• Service Optimization: Collaborate with internal teams to optimize logistics, warehouse, and fulfillment services to meet and exceed customer expectations.
• Performance Monitoring: Monitor account performance, track key metrics, and resolve any issues to maintain high levels of client satisfaction.
• Cross-functional Collaboration: Work closely with operations, logistics, and warehouse teams to ensure seamless delivery of services to customers.
• Renewal & Upsell Strategy: Identify opportunities for service renewals, upselling, or cross-selling additional services to existing customers.

Requirements

• Education: Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field.
• Experience: Minimum of 1 – 2 years of experience in a senior KA or BD role within logistics, warehousing, or fulfilment services.
• Language Skills: Proficiency in English is highly preferred, to manage internal and external communications effectively across regions.
• Industry Knowledge: Understanding of logistics, warehouse services, and fulfillment operations.
• Communication Skills: Excellent written and verbal communication skills, with the ability to present and influence at all levels of the organization.
• Problem Solving: Strong analytical and problem-solving abilities, with a solution-oriented approach.
• Relationship Building: Proven experience in building and maintaining strong customer relationships and partnerships.
• Travel: Willingness to travel as required to meet clients and attend industry events.

How to apply

Interested applicants, kindly send your resume in MS WORD format to [e-mail] or please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Important Note: Agensi Pekerjaan Trust Recruit Sdn Bhd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.my

License No. JTKSM 1580

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Registration No. 202401044006/(1589852-P)

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a Freight Forwarding Executive?
• Which of the following languages are you fluent in?
• Do you have freight forwarding experience?
• How many years' experience do you have as a Key Account Executive?

GNF LOGISTICS

14d ago

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