客服顧問（Service Advisor）

Teleperformance; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading customer service provider is seeking individuals for a role located in Penang. Candidates must be fluent in Mandarin and have at least one year of relevant experience in customer service, reservations, or call centers. Responsibilities include handling reservation requests, assisting customers, and providing accurate information on services. The position requires strong communication skills and a willingness to work on-site. Competitive salary and benefits are offered.

Benefits

Competitive salary

Monthly performance bonus

Health, dental & optical benefits

Career development & training opportunities

Employee engagement activities

Casual dress code

Modern and fun office spaces

Annual Leave

Qualifications

• Minimum 1 year of customer service, reservation, or call center experience.
• Ability to work in shifts, including weekends and public holidays if required.
• Willing to work on-site in Penang.

Responsibilities

• Handle reservation requests via phone, email, and chat.
• Assist customers with bookings, changes, cancellations, and inquiries.
• Provide accurate information on pricing, availability, and policies.
• Resolve customer issues professionally and efficiently.

Skills

Fluent in Mandarin (spoken and written)

Good command of English

Strong communication and interpersonal skills

Basic computer skills

Job description

Minimum 1 year of customer service, reservation, or call center experience (fresh graduates are welcome to apply)

Strong communication and interpersonal skills

Basic computer skills and ability to navigate multiple systems

Ability to work in shifts, including weekends and public holidays (if required)

Willing to work on-site in Penang

Requirements

• Fluent in Mandarin (spoken and written)
• Good command of English
• Minimum 1 year of customer service, reservation, or call center experience (fresh graduates are welcome to apply)
• Strong communication and interpersonal skills
• Basic computer skills and ability to navigate multiple systems
• Ability to work in shifts, including weekends and public holidays (if required)
• Willing to work on-site in Penang

Responsibility

• Handle reservation requests via phone, email, and chat
• Assist customers with bookings, changes, cancellations, and inquiries
• Provide accurate information on pricing, availability, and policies
• Ensure all reservation details are correctly entered into the system
• Resolve customer issues professionally and efficiently
• Liaise with internal teams to ensure smooth booking processes
• Maintain high customer satisfaction and service quality standards

Benefits

• Competitive salary
• Monthly performance bonus
• Health, dental & optical benefits
• EPF & SOCSO contribution
• Career development & training opportunities
• Multicultural & inclusive work environment
• Casual dress code
• Employee engagement activities
• Modern and fun office spaces
• Annual Leave
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• EIS
• Training Provided
• 5 Working Days

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