Junior Project Manager

UST Global; Penang; On-site; MYR 70,000 - 90,000; Full time

Job summary

A leading technology services provider seeks a Project Manager in Penang, Malaysia. The role involves leading cross-functional teams, managing multiple projects, and ensuring quality delivery. Candidates should have at least 2 years of project management experience, preferably in engineering or technical fields, and be fluent in English. This is a fantastic opportunity to drive customer engagements and deliver impactful solutions while collaborating with diverse teams.

Qualifications

• Minimum 2 years' experience managing multiple team projects.
• Experience in BPO engagement model.
• Fluency in written and verbal English.

Responsibilities

• Lead and coordinate project efforts.
• Manage project metrics and assist in coordination.
• Define objectives and provide status updates.

Skills

Project management

Effective communication

Technical understanding

Data-driven decision making

Education

Bachelor's degree in a relevant field

Job description

As a Project Manager, you will be chartered to lead, coordinate and drive cross‑functional efforts in addressing UST business and technical needs. You will be working to strategically drive UST's top customer engagements and tactically drive product roll out deliverables and critical customer global issues to resolution. You will be expected to drive program schedules, comprehend internal and external challenges, assess risks and identify solutions to efficiently achieve program goals while maintaining quality standards. Effective communication to a broad range of stakeholders and project team members will be vital in the role. The candidate should also understand the technical concepts, development methods, and disciplines associated with the defined programs and applies the knowledge to successfully drive programs. Embracing UST's core values, having a positive can‑do mindset, and having fun are essential attributes.

Manage multiple customer projects and their expectations, ensure all deliverables lead times are adhered to.

Drive project deliverables, develop project plans and goals with realistic timeline and budget constraints.

Identify resource need, develop schedules and methods for measuring.

Attend, interface and coordinate with customers in meetings, to define objectives, provide status updates, review project deliverables and quality.

Conduct necessary regular meetings with Team Leads, project teams, identify conflicts and provide issue resolutions.

Manage project metrics and assist PM in project coordination.

Qualification & Requirements

Hold Bachelor in relevant field. Otherwise, may hold a relevant professional qualification.

Experience or Practiced in BPO engagement model (Business Process Outsourcing).

Minimum 2 years’ experience in managing multiple team projects (preferably engineering and technical fields).

Experience conducting regular meetings with customers and stakeholders to discuss project requirements, success criteria, schedule, and responsibilities.

Ability to identify and resolve potential complications and critical path issues within the project and collaborate with experts to develop solutions.

Data driven, proven track record of developing methods to determine team performance by having a structured metrics for On‑Time, High‑Quality Delivery of Work while taking into account of service quantities, complexity of work and business priorities.

Must be fluent in written and verbal English (local candidate preferred).