JUNIOR OPERATION EXECUTIVE

DETIK ARENA SDN BHD; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A logistics company in Malaysia is looking for a candidate to coordinate and manage end-to-end freight forwarding activities for both import and export shipments. The role involves arranging shipments via air, sea, and land, ensuring compliance with customs and port regulations, and acting as the main point of contact for customers regarding shipment operations. Ideal candidates will possess solid organizational skills and be proactive in troubleshooting issues related to transportation and customer service.

Responsibilities

• Coordinate and manage end-to-end freight forwarding activities for import and export shipments.
• Arrange and monitor shipments via air, sea, and land transportation.
• Liaise with shipping lines, airlines, transporters, warehouses, and overseas agents to ensure smooth cargo movement.
• Prepare and verify shipping documents such as Bill of Lading, Air Waybill, Delivery Order, Invoice, Packing List, and other related documents.
• Ensure compliance with customs regulations, port authority requirements, and relevant statutory bodies.
• Plan, arrange, and coordinate local transportation, including trucking and delivery schedules.
• Monitor transportation status to ensure timely pickup and delivery of cargo.
• Handle transportation issues such as delays, damages, shortages, or discrepancies.
• Coordinate with drivers and transport vendors to ensure efficient operations.
• Liaise with customs brokers and authorities for customs clearance matters.
• Ensure accurate documentation and declarations to avoid delays or penalties.
• Support inspection, examination, and clearance processes when required.
• Act as the main point of contact for customers regarding shipment status and operational matters.
• Provide timely updates, shipment tracking, and problem resolution.
• Handle customer inquiries, complaints, and operational issues professionally.
• Verify operational costs, transport charges, and forwarding-related expenses.
• Assist in job costing, billing accuracy, and supporting documents for invoicing.
• Maintain proper records of shipments, documentation, and operational files.
• Update internal systems with shipment and operational data accurately.
• Prepare operational reports as required by management.
• Ensure compliance with company SOPs, safety standards, and operational guidelines.
• Support management in operational planning and process improvement.
• Perform other duties related to forwarding and transportation operations as assigned.

Job description

Coordinate and manage end-to-end freight forwarding activities for import and export shipments.

Arrange and monitor shipments via air, sea, and land transportation.

Liaise with shipping lines, airlines, transporters, warehouses, and overseas agents to ensure smooth cargo movement.

Prepare and verify shipping documents such as Bill of Lading, Air Waybill, Delivery Order, Invoice, Packing List, and other related documents.

Ensure compliance with customs regulations, port authority requirements, and relevant statutory bodies.

2. Transportation & Delivery Management

Plan, arrange, and coordinate local transportation, including trucking and delivery schedules.

Monitor transportation status to ensure timely pickup and delivery of cargo.

Handle transportation issues such as delays, damages, shortages, or discrepancies.

Coordinate with drivers and transport vendors to ensure efficient operations.

3. Customs & Regulatory Coordination

Liaise with customs brokers and authorities for customs clearance matters.

Ensure accurate documentation and declarations to avoid delays or penalties.

Support inspection, examination, and clearance processes when required.

4. Customer Service & Coordination

Act as the main point of contact for customers regarding shipment status and operational matters.

Provide timely updates, shipment tracking, and problem resolution.

Handle customer inquiries, complaints, and operational issues professionally.

5. Costing & Documentation Control

Verify operational costs, transport charges, and forwarding-related expenses.

Assist in job costing, billing accuracy, and supporting documents for invoicing.

Maintain proper records of shipments, documentation, and operational files.

6. Operational Reporting & Compliance

Update internal systems with shipment and operational data accurately.

Prepare operational reports as required by management.

Ensure compliance with company SOPs, safety standards, and operational guidelines.

7. General & Ad-Hoc Duties

Support management in operational planning and process improvement.

Perform other duties related to forwarding and transportation operations as assigned.