Junior IT Consultant: Web, Support & SQL Reporting

Fulkrum Interactive Media; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A digital media company in Selangor is seeking a support technician to manage first-level support for their systems. You will assist with content management, technical writing, testing, report generation via SQL, and client training. Ideal candidates possess a degree in IT or Software Engineering and knowledge of HTML/CSS and JavaScript. The role requires relocation around Pusat Bandar Bertam Perdana, with occasional travel to meet clients. This position offers a dynamic work environment with opportunities for professional growth.

Qualifications

• Degree in Software Engineering/Information Technology or equivalent.
• Knowledge of HTML/CSS and basic Javascript.
• Familiar with WordPress Content Management System.
• Software documentation knowledge like Use Case Diagram & Data Flow Diagram.

Responsibilities

• Join first-level support for all systems, ensuring issues are resolved within SLAs.
• Manage website content using WYSIWYG editors and control panels.
• Assist in technical writing for requirements gathering and project documentation.
• Perform testing on hardware and software.
• Generate reports through SQL queries.
• Assist in system training for clients.
• Step up to second-level support with adequate guidance.

Skills

Problem solving

Communication

Social skills

Education

Degree in Software Engineering/Information Technology or equivalent

Tools

HTML/CSS

JavaScript

WordPress Content Management System

Job description

A digital media company in Selangor is seeking a support technician to manage first-level support for their systems. You will assist with content management, technical writing, testing, report generation via SQL, and client training. Ideal candidates possess a degree in IT or Software Engineering and knowledge of HTML/CSS and JavaScript. The role requires relocation around Pusat Bandar Bertam Perdana, with occasional travel to meet clients. This position offers a dynamic work environment with opportunities for professional growth.