Junior Immigration Consultant

Acclime; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A professional service provider in Kuala Lumpur is seeking a Junior Immigration Consultant. The role involves managing immigration cases, providing client consultations, and ensuring compliance with immigration laws. Ideal candidates possess a degree in relevant fields and have at least one year of experience in immigration consulting. Strong communication and organizational skills are essential.

Qualifications

• Minimum 1 year of experience in immigration consulting or a similar role.
• Demonstrated ability to manage multiple cases in a high-volume environment.
• Experience with corporate immigration preferred.

Responsibilities

• Handle employment processes including applications and renewals.
• Provide expert consultation on visa applications and updates.
• Ensure compliance with local laws and liaise with government authorities.

Skills

Knowledge of immigration laws

Client service skills

Attention to detail

Organizational skills

Communication skills

Education

Bachelor’s degree in human resources, law, or related field

Tools

Case management systems

MS Office Suite

Job description

Acclime Malaysia is a premier provider of professional formation, accounting, Human Resource (HR) and advisory services in Malaysia. We focus on providing high quality outsourcing and consulting services to our international clients in Malaysia and throughout the region.

We are seeking a knowledgeable and detail-oriented Junior Immigration Consultant to join our team. The ideal candidate will bring a strong understanding of immigration laws and procedures, exceptional client service skills, and the ability to manage complex cases with accuracy and professionalism.

Key Responsibilities

Immigration Case Management

• Handle foreign worker employment processes including new applications, renewals, cancellations, and work permit submissions.
• Coordinate all requirements from initial consultation to visa issuance, including eligibility assessments, technical advisory drafts, and document preparation.
• Review, organize, and file all immigration and supporting documents in a timely and professional manner.
• Maintain a clear overview of all ongoing cases, ensuring efficient follow-up, timely escalations, and proactive management of expiry timelines.

Client & Stakeholder Communication

• Provide expert consultation to clients regarding visa applications, renewals, and company licensing documentation requirements.
• Issue weekly updates to clients and internal stakeholders on the status of immigration cases.
• Respond to client enquiries and provide updates via reports including Work In Progress, Client Master, and internal consultant logs.
• Coordinate with payroll teams on visa status updates and payroll arrangement, particularly for onboarding expatriate employees in their first month.

Compliance & Government Liaison

• Ensure strict compliance with local labor laws, immigration policies, and industry regulations applicable to foreign worker employment.
• Liaise with relevant government authorities (e.g., Immigration Department, MyXpats, SOCSO) to facilitate permit and visa applications.
• Act as the primary contact for legal and regulatory matters relating to business and employment immigration issues.

Administrative & Operational Excellence

• Prepare and issue billing requests upon completion of documentation collation, prior to submission to authorities.
• Provide timely reminders to clients on document expirations and initiate renewal processes proactively.
• Conduct in-depth research on client-specific immigration scenarios to support strategic case management.

Professional Attributes

• Demonstrate the ability to manage multiple cases in a high-volume, fast-paced environment.
• Exhibit professionalism, attention to detail, and discretion in handling confidential and sensitive information.
• Collaborate effectively across departments, including payroll, HR, and legal compliance units.

Key Qualifications

• Bachelor’s degree in human resources, Law, International Relations, or a related field.
• Minimum 1 year of experience in immigration consulting or a similar role.
• In-depth knowledge of immigration laws, policies, and procedures.
• Strong attention to detail and excellent organizational skills.
• Proficient in case management systems and MS Office Suite.
• Excellent written and verbal communication skills.
• Ability to manage multiple clients and deadlines under pressure.
• Experience dealing with corporate immigration and high-volume caseloads is a plus.