Junior Executive - Key Account Management (Accessories)

ZALORA Group; Kuala Lumpur; On-site; MYR 45,000 - 65,000; Full time

Job summary

A leading online fashion destination is seeking a results-driven Key Account Executive – Accessories to manage and grow retailer and distributor relationships in Kuala Lumpur. The role involves onboarding brands, driving growth through strategic planning, and collaborating on marketing initiatives. Ideal candidates will have 1–2 years of experience, strong negotiation and analytical skills, and a Bachelor’s degree in a related field. This position offers an exciting opportunity to thrive in a multicultural environment and contribute to brand success.

Qualifications

• 1–2 years of work experience.
• Exposure in e-commerce and luxury industry preferred.
• Robust marketing & commercial understanding.

Responsibilities

• Onboard and build relationships with new brands and suppliers.
• Monitor and drive the growth of the brands.
• Handle various sets of daily, weekly and monthly business reports.

Skills

English

Negotiation skills

Interpersonal skills

Analytical skills

Project management

Education

Bachelor in Business, Marketing, Finance or related field

Tools

Excel

Tableau

Job description

We are seeking a results‑driven Key Account Executive – Accessories to manage and grow strategic retailer and distributor relationships from our Kuala Lumpur office. You will own day‑to‑day account management, drive commercial performance, and partner cross‑functionally to execute brand‑building activations that increase sales and market share in the beauty category.

Responsibilities:

• Onboard and build relationships with new brands and suppliers by being the go‑to person when it comes to supporting their needs at ZALORA
• Monitor and drive the growth of the brands: create and execute a strategic plan that delivers on business opportunities both for ZALORA and the Brand with accurate forecasting and internal performance tracking
• Leading the initial commercial performance of the account via rigorous commercial management and strong ownership of the day‑to‑day customer relationship through effective negotiation, persuasion, and conflict management/resolution skills
• Co‑create brand strategic direction, to test initiatives and learn quickly in order to continuously grow the accounts and the category
• Liaise with brands and suppliers on campaign objectives and work with Marketing to incorporate Sellers’ promotions into ZALORA’s marketing calendar
• Work with the brands / internal teams to continuously improve operational aspects of their business which directly impact the customer experience
• Constantly review brands catalog and assortment to ensure the content meets ZALORA guidelines and coordinate with internal teams to fix the issues for an improved customer journey
• Handle various sets of daily, weekly and monthly business reports to improve visibility of brands performance

Requirements:

• 1–2 years of work experience
• Excellent English skills required
• Bachelor in Business, Marketing, Finance or related field
• Exposure in e‑commerce and luxury industry is preferred
• Great negotiation, interpersonal and communication skills with the ability to forge effective cross‑functional team relationships and confidently interact with senior stakeholders internally and externally to deliver business outcomes
• Willingness to work in a multicultural environment
• Robust marketing & commercial understanding, with innate numerical and analytical skills and ability to derive insights from data.
• Proven ability to manage multiple projects and priorities simultaneously in a fast‑paced and deadline‑driven environment
• Proactivity and entrepreneurial mindset to flex the needs of the role as the category develops
• Advance working knowledge of Excel, Tableau is preferred

The ZALORA Story

ZALORA is Asia’s Online Fashion Destination. Founded in 2012, the company has a presence in Singapore, Indonesia, Malaysia, the Philippines, Hong Kong. ZALORA is part of Global Fashion Group, the world’s leader in online fashion for emerging markets. ZALORA offers an extensive collection of top international and local brands and products across apparel, shoes, accessories, and beauty categories for men and women. Offering up to 30‑day free returns, speedy deliveries as fast as 3 hours, free delivery over a certain spend, and multiple payment methods including cash‑on‑delivery, ZALORA is the online shopping destination with endless fashion possibilities.

ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by ZALORA or Global Fashion Group.