Junior Customer Support & Data Quality Analyst

NielsenIQ; Kuala Lumpur; Hybrid; MYR 20,000 - 100,000; Full time

Job summary

A leading consumer intelligence company is seeking a Jr. Customer Support Analyst in Kuala Lumpur, Malaysia. The role focuses on maintaining customer relationships and resolving queries efficiently. Ideal candidates should have a Bachelor's degree in relevant fields and strong analytical skills, along with a proactive approach in a hybrid, multicultural environment. Must be proficient in MS Office and possess problem-solving abilities. The role provides a flexible environment and encourages volunteerism while fostering diversity and inclusion.

Benefits

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee-Assistance-Program (EAP)

Qualifications

• Analytical aptitude for data and operational processes.
• Ability to manage 1-5 customers and coordinate resolutions.
• Project management skills for task sequencing.

Responsibilities

• Execute and improve delivery management and service tasks.
• Resolve customer queries and ensure data accuracy.
• Work with cross-functional teams for customer resolutions.

Skills

Analytical skills

Good organization

Communication

Attention to detail

Problem-solving

Education

Bachelor's Degree in Business Administration, Mathematics, Statistics, or Economics

Tools

MS Office (Excel, PPT)

AI productivity tools

Job description

A leading consumer intelligence company is seeking a Jr. Customer Support Analyst in Kuala Lumpur, Malaysia. The role focuses on maintaining customer relationships and resolving queries efficiently. Ideal candidates should have a Bachelor's degree in relevant fields and strong analytical skills, along with a proactive approach in a hybrid, multicultural environment. Must be proficient in MS Office and possess problem-solving abilities. The role provides a flexible environment and encourages volunteerism while fostering diversity and inclusion.