Jewellery Sales Advisor (Part-Time)

Niessing (Malaysia) Sdn Bhd; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Part time

Job summary

A premium jewellery brand in Kuala Lumpur seeks a talented Jewellery Sales Advisor for a part-time role. As a Brand Ambassador, you will provide exceptional customer service, assist clients with their jewellery purchases, and achieve sales targets. Ideal candidates will have retail experience, excellent communication skills, and proficiency in Mandarin and English. Join a respected global luxury brand that values craftsmanship and client relationships.

Qualifications

• Previous experience in a customer-facing retail or sales role, preferably in the luxury goods or jewellery industry.
• Proficiency in Mandarin and English (both spoken and written).
• Strong product knowledge and a passion for the jewellery industry.

Responsibilities

• Provide exceptional customer service and assist clients with jewellery purchasing.
• Achieve sales targets and personal sales KPIs.
• Proactively acquire new clients to the company's database.

Skills

Customer service

Communication

Sales skills

Interpersonal skills

Tools

Microsoft Office

Job description

Seeking a talented Jewellery Sales Advisor to join the team at Niessing (Malaysia) Sdn Bhd in our SEIBU TRX Kuala Lumpur Store. This is a part‑time role where you will be responsible for providing exceptional customer service and assisting clients with their jewellery purchasing decisions.

Being a Brand Ambassador and business leader of your boutiques in Asia Pacific, you will be a role model living out the values of Niessing to the team and our clients.

You will be responsible in driving sales performance, business profitability, and client service excellence across your markets. Your role also involves daily operational matters and working cross‑functionally to achieve the best outcomes.

What you'll be doing

• Brand Ambassador
  • Neat and well groomed at all times, adhering to brand's grooming standards.
  • Knowledgeable about the brand, heritage & products, and the ability to communicate these clearly with clients.
  • Attend trainings and/or attend related trainings approved by company.
  • Achieve sales targets (Individual target, pool target).
  • Achieve personal sales KPIs.
  • Average Ticket Sales (ATS)
  • Unit Per Ticket (UPT)
• Client Service
  • Provide professional and courteous client service to all clients. Including greeting and acknowledgement of clients, and serving of beverages where required.
  • Assist in handling customer complaints and process quality inspection, under supervision of boutique supervisor.
• Client Recruitment
  • Proactively acquire new client to company's database, with client information and purchase preferences captured accurately.
  • Develop client relationships by providing clients regular updates via telephone calls, messages or emails.
  • Keep the boutique clean, neat and tidy at all times.
  • Ensure visual merchandising is clean and displayed at all times.
• Stock Management
  • Assist in inventory management (packing of stocks, stock count).
  • Able to perform basic Point-of-Sales functions (i.e. check stocks, receiving of stocks, CRM).
• Daily Operations
  • Attend daily staff briefing conducted by the Boutique-in-charge.
  • Ensure boutique closing completed within stipulated time. Ensure all security measures are appropriately armed and locked.
• Team Work
  • Get along harmoniously with colleagues and achieve a dynamic work environment for all.
• General
  • Answer phone calls according to the Boutique SOP.
  • Assist in simple procurement for the Boutique – stationery, printing papers, ordering receipts for printing, pantry supplies.

What we're looking for

Previous experience in a customer‑facing retail or sales role, preferably in the luxury goods or jewellery industry.

Excellent communication and interpersonal skills with the ability to engage and build rapport with customers.

Proficiency in Mandarin and English (both spoken and written) will be an advantage.

Proficient in Microsoft Office.

Strong product knowledge and a passion for the jewellery industry.

Demonstrable sales skills and the ability to meet and exceed targets.

Flexibility to work part‑time shifts, including weekends and public holidays.

What we offer

At Niessing (Malaysia) Sdn Bhd, we are committed to creating an environment where our employees can thrive. You'll also have the chance to work with a talented team and be part of a respected global luxury brand.

About us

Niessing (Malaysia) Sdn Bhd is a leading luxury jewellery brand known for its exquisite craftsmanship and innovative designs. With a rich heritage spanning over 150 years, we are dedicated to creating timeless pieces that celebrate the beauty of precious metals and gemstones. As we continue to expand our presence in the Asia‑Pacific region, we are seeking passionate individuals to join our growing team.

If you are passionate about jewellery and delivering world‑class customer service, we'd love to hear from you. Apply now to become our next Jewellery Sales Advisor.