Japanese-Speaking Technical Support Engineer (Hybrid)

Emerson Automation; Bayan Lepas; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A leading engineering company in Malaysia is looking for a Technical Support Engineer fluent in Japanese. The role involves managing technical inquiries, resolving product issues, educating clients, and documenting knowledge for self-service. Candidates should be pursuing a degree in engineering or science, or have relevant experience. The position offers competitive salary and hybrid work options, along with various benefits like training, bonuses, and wellness programs.

Benefits

Competitive salary

Performance-based bonuses

Flexible working hours

Dental and vision support

Travel and commute allowances

Gym facilities

Regular team events

Qualifications

• Business level Japanese speaking, writing, and reading (JLPT N3 and above).
• Pursuing a bachelor's degree in an engineering or science-related field.
• 1+ year of experience in a Technical Support role preferred.

Responsibilities

• Handle inbound technical support requests via various channels.
• Resolve customers’ incidents during installation and maintenance of products.
• Educate customers through formal training and support engagements.
• Create and manage customer data records for data integrity.

Skills

Japanese speaking

Communication skills

Problem-solving

Technical understanding

Programming languages

Education

Bachelor's degree in engineering or science

Tools

LabVIEW

Job description

A leading engineering company in Malaysia is looking for a Technical Support Engineer fluent in Japanese. The role involves managing technical inquiries, resolving product issues, educating clients, and documenting knowledge for self-service. Candidates should be pursuing a degree in engineering or science, or have relevant experience. The position offers competitive salary and hybrid work options, along with various benefits like training, bonuses, and wellness programs.