JAPANESE SPEAKING SENIOR CUSTOMER SERVICE EXECUTIVE

Startentrepreneureonline; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading digital services provider in Kuala Lumpur is seeking a Japanese Speaking Senior Customer Service Executive. Responsibilities include handling escalations and providing support for IT projects. The ideal candidate must have strong language skills in English and Japanese, at least 2 years of customer service experience, and be able to work rotational shifts. A competitive salary of RM10000 – RM11000 is offered.

Qualifications

• C1/C2 level proficiency in Japanese is required.
• At least 2 years of relevant customer service experience.
• Ability to work on rotational shifts.

Responsibilities

• Provide customer service support for an IT project, handling escalations.
• Engage with customers, linking them to internal resources.
• Maintain strong relationship management for customer retention.

Skills

Strong verbal and written language skills in English & Japanese

Customer Service experience in BPO/call centre

Knowledge of MS software/tools, especially MS Excel

Job description

Job: JAPANESE SPEAKING SENIOR CUSTOMER SERVICE EXECUTIVE

Location: Kuala Lumpur

Salary: RM10000 – RM11000

*MUST HAVE*

• Strong verbal and written language skills in both English & Japanese (C1/C2 level native level).
• At least 2 years of Customer Service experience in BPO/call centre.
• Knowledge of MS software/tools, especially MS Excel.
• Able to work on rotational shifts.

*OTHERS/ADVANTAGES*

• Strong project management and coordination skills.

*RESPONSIBILITIES*

• Perform as a Customer Service Representative for an IT project, including higher-level support and concierge-type liaison to an assigned customer portfolio, handling escalations or complex assignments to facilitate portfolio growth through its digital lifecycle.
• Responsibilities include customer service, linking customers and internal resources, engagement, consultancy, and support.
• Maintain excellent relationship management skills to ensure customer retention and fulfill customer needs.

About Company

We serve customers by combining the best of people, technology, and innovation. We believe that increased use of technology allows us to be more human. With over 500 clients globally, many for over 10 years, we are an industry leader offering secure and compliant solutions.

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