Japanese-Speaking Customer Support Specialist

SRM; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A foreign call center in Kuala Lumpur is looking for a customer service representative to deliver exceptional service across various channels. Responsibilities include supporting product combinations, handling inquiries from Japanese customers, and assisting travel agencies. Candidates should be fresh graduates or those with prior service experience and must be proficient in Japanese (JLPT N2 level and above). This role is ideal for individuals eager to develop their customer service skills in a dynamic environment.

Qualifications

• Fresh graduates are welcomed; prior experience in customer servicing is an advantage.
• Proficient in Japanese language (JLPT N2 level and above).
• Literate in basic PC operation skills.

Responsibilities

• Deliver excellent customer service and manage the needs of customers through various communication channels.
• Support the combination of products (Hotel, Flights, Activities, etc.) to meet business needs.
• Handle inquiries from Japanese customers and travel agencies.

Skills

Customer service skills

Proficient in Japanese

Basic PC operation

Education

Fresh graduates welcomed

Job description

A foreign call center in Kuala Lumpur is looking for a customer service representative to deliver exceptional service across various channels. Responsibilities include supporting product combinations, handling inquiries from Japanese customers, and assisting travel agencies. Candidates should be fresh graduates or those with prior service experience and must be proficient in Japanese (JLPT N2 level and above). This role is ideal for individuals eager to develop their customer service skills in a dynamic environment.