IVD Service Specialists

Trust Recruit; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading healthcare solutions provider is looking for an IVD Application & Service Specialist in Kuala Lumpur. This role includes supporting diagnostic product development, conducting training for distributors and healthcare professionals, and ensuring compliance with IVD regulations. Ideal candidates should have a relevant degree and experience with IVD products. Strong English communication skills and a positive business attitude are essential, and willingness to travel within Asia is required.

Qualifications

• Prefer experience in handling Hematology products or other IVD products.
• Self-starter, with the ability to work independently and set priorities.
• Willing and able to travel within Asia when required.

Responsibilities

• Provide in-depth knowledge of IVD products to better assist distributors.
• Conduct product training, presentations, and demos for various stakeholders.
• Support installation, calibration, and validation of diagnostic systems.

Skills

IVD product knowledge

English communication skills

Team collaboration

Adaptability

Education

Degree in Biomedical Sciences / Biological Sciences / Laboratory Medicine

Job description

The IVD (In Vitro Diagnostics) Application & Service Specialist plays a crucial role in supporting diagnostic product development, implementation, and customer engagement.

Provide in-depth knowledge of IVD products, including instruments, reagents, and software trouble shooting to provide better solutions to distributors.

Conduct product training, presentations and demos for distributors, laboratory staff and healthcare professionals.

Support installation, calibration, and validation of diagnostic systems and on-site and remote support to ensure proper usage and maintenance.

Act as a clinical liaison, helping users interpret results and optimize workflows.

Provide pre-sales and post-sales support, helping to close deals and retain customers.

Gather customer feedback to inform product improvements and marketing strategies.

Work closely with NK HQ for product and technical updates.

Ensure products comply with IVD regulations (e.g., IVDR, FDA, CE).

Maintain and update technical documentation, including user manuals and SOPs.

Support quality assurance and regulatory submissions when needed.

Work with Operations, marketing, regulatory, and service teams to support product lifecycle.

Participate in product launches, clinical trials, and market research.

Help develop training materials and internal knowledge bases.

Submit a bi-weekly or monthly report on activities, future action plan, and open issues.

Qualifications and Education Requirements

• Degree in Biomedical Sciences / Biological Sciences / Laboratory Medicine (or equivalent)
• Prefer to have experience in handling Hematology products or other IVD products
• Proficient English communicationskills for effective product presentations and troubleshooting
• Positive business attitude and work effectively under stressful conditions.
• A good team player with excellent professional interpersonal relationships with co-employees
• Self-starter, able to work with limited supervision. Able to set priorities
• Flexible, open-minded and easily adapts to any given circumstance or situation
• Can work efficiently even when under pressure and can do productive multi-tasking effectively
• Willing and able to travel within Asia when required

Interested applicants, kindly send your resume in MS WORD format to *****@trustrecruit.com.my or please click on “Apply Now” and provide the below details in your resume.

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