IT Work Desk Support - Remote & Advanced Troubleshooting

Omens Animation Studios; Selangor; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading animation studio in Malaysia seeks an IT Work Desk Support to provide advanced technical assistance across the organization. This role involves troubleshooting hardware and software issues, maintaining workstations, and ensuring a high level of customer support during critical production phases. The ideal candidate will have at least 3 years of IT support experience, familiarity with industry tools such as Autodesk Maya and Adobe Creative Suite, and strong problem-solving skills. Flexible working hours are required to address urgent issues.

Qualifications

• At least 3 years of experience in IT support.
• In-depth knowledge of hardware, software, and network systems.
• Strong verbal and written communication skills.

Responsibilities

• Serve as the primary point of contact for all technical assistance requests.
• Perform in-depth diagnostics and troubleshooting for hardware, software, network, and server issues.
• Provide remote troubleshooting assistance.

Skills

Problem-solving abilities

Technical assistance

Customer support

Advanced troubleshooting

Knowledge of animation software

Education

Industry certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator

Tools

Autodesk Maya

Adobe Creative Suite

Nuke

pfsense

Linux System (Centos, Ubuntu, Redhat)

Job description

A leading animation studio in Malaysia seeks an IT Work Desk Support to provide advanced technical assistance across the organization. This role involves troubleshooting hardware and software issues, maintaining workstations, and ensuring a high level of customer support during critical production phases. The ideal candidate will have at least 3 years of IT support experience, familiarity with industry tools such as Autodesk Maya and Adobe Creative Suite, and strong problem-solving skills. Flexible working hours are required to address urgent issues.