IT Technician

Kolej Yayasan UEM; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A prestigious A-Level college in Selangor is seeking an IT Technician to provide advanced technical support and maintenance of its IT infrastructure. The successful candidate will assist in network and server operations, handle technical troubleshooting, and conduct training sessions for staff. A Diploma or Degree in IT and 3-5 years of experience in IT support are required. This role also involves ensuring data security and supporting IT projects. Competitive monthly salary to be discussed during application process.

Qualifications

• At least 3-5 years of experience in IT support.
• Experience in network/server administration is preferred.
• Ability to train and mentor junior staff.

Responsibilities

• Assist in maintaining and administering LAN and servers.
• Handle complex hardware and software issues.
• Support IT projects and infrastructure upgrades.
• Conduct training sessions for staff and students.
• Ensure compliance with data security protocols.

Skills

Troubleshooting skills

Network administration

Customer support orientation

Data security knowledge

Communication skills

Education

Diploma or Degree in IT or related field

Job description

To provide advanced technical support and maintenance of KYUEM’s IT infrastructure, ensuring reliable network and server operations, assisting in IT projects, and supporting both the IT Executive and Senior Technician in implementing IT policies, upgrades, and user training.

Key Responsibilities

1. Network & Server Support: Assist in maintaining and administering LAN and servers, including updates and backups. Monitor system performance and escalate issues to IT Executive or Senior Technician.
2. Technical Troubleshooting: Handle complex hardware and software issues beyond standard technician scope. Provide second-level support for escalated user problems.
3. IT Projects & Upgrades: Support IT Executive and Senior Technician in implementing infrastructure upgrades. Participate in testing and deployment of new systems.
4. User Training & Support: Conduct internal training sessions for staff and students on IT tools and best practices. Provide guidance to junior technicians. Assist in evaluating hardware/software requirements and managing inventory.
5. Data Security & Backup: Ensure compliance with data security protocols and assist in backup processes. Liaise with vendors and service providers under guidance from IT Executive.
6. Other Duties: Undertake any other responsibilities assigned by the Head of IT.

Qualifications, Skills and Knowledge

• At least a Diploma or Degree in IT or related field.
• Minimum 3 - 5 years in IT support; experience in network/server administration preferred and customer support oriented.
• Strong troubleshooting and problem‑solving skills.
• Knowledge of LAN, servers, and data security.
• Ability to train and mentor junior staff.
• Professional, proactive, and adaptable.
• Team player with good communication skills.

About Kolej Yayasan UEM (KYUEM)

Kolej Yayasan UEM (KYUEM) is a prestigious, fully residential A‑Level college located in Lembah Beringin, Selangor, Malaysia. Graduates attain some of the best A‑Level results in the world, and the college consistently ranks among the finest colleges in SE Asia. Students are taught by an internationally diverse and widely experienced faculty from Malaysia and overseas. The college teaches AS and A‑Level students only, in two annual intakes: a 24‑month programme in July and an 18‑month programme in January.

Application Process

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as an Information Technology Technician?
• Do you have technical support experience?
• Do you have customer service experience?