IT Technician

Micron Semiconductors; Seberang Perai; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading semiconductor company based in Seberang Perai, Malaysia is seeking a Level 1 IT Support Specialist. The role involves providing global support for IT incidents and service requests, ensuring minimal interruption to factory operations and high customer satisfaction. Candidates with a diploma in IT or related fields are encouraged to apply, especially fresh graduates. Good communication skills and a customer-oriented attitude are essential. This position requires willingness to work on 12-hour shifts, including nights.

Qualifications

• Fresh graduates are encouraged to apply.
• Strong advocate of positive customer experience.
• Willing to work on 12-hour shifts including night shifts.

Responsibilities

• Provide global Level 1 support to IT Incidents and Service Requests.
• Monitor key factory metrics and respond to critical deviations.
• Build and improve Knowledge Base for timely resolution of reported issues.
• Compile and analyze Incident/Service Request metrics for improvement.
• Participate in Continuous Improvement Projects to improve processes.

Skills

Good communication skills (verbal and written English)

Customer oriented

Troubleshooting skills

Education

Diploma in Information Technology, Computer Science, Engineering, or Electronics

Job description

Overview

Work in a team that provides global Level 1 support to IT Incidents and Service Requests to minimize interruption to factories and maintain a high level of customer satisfaction. Monitor key factory metrics and respond to critical deviations to minimize impact to the factories. Build and improve Knowledge Base to enable timely resolution to the reported issues. Compile and analyze Incident/Service Request metrics to find opportunities to reduce Incidents and increase First Level Resolution Rate (FLRR). Participate in Continuous Improvement Projects (CIP) such as improving processes or developing tools, software, or metrics for better efficiency.

Responsibilities

• Provide global Level 1 support to IT Incidents and Service Requests to minimize interruption to factories and maintain high customer satisfaction.
• Monitor key factory metrics and respond to critical deviations to minimize impact to the factories.
• Build and improve Knowledge Base to enable timely resolution to the reported issues.
• Compile and analyze Incident/Service Request metrics to identify opportunities to reduce Incidents and increase First Level Resolution Rate (FLRR).
• Participate in Continuous Improvement Projects (CIP) such as improving processes or developing tools, software, or metrics for better efficiency.

Requirements

• Diploma in Information Technology or Computer Science or Engineering, Electronics, or with equivalent experience for MSC Specialist.
• Fresh graduate are encouraged to apply.
• Have good communication skill (verbal and written English).
• Customer oriented – strong advocate of positive customer experience.
• Possess good troubleshooting skill in understanding the reported issue and finding accurate resolution from Knowledge Base.
• Willing to work on 12 hours shift including night shift.