IT Technician

Jobstreet Malaysia; Iskandar Puteri; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technology recruitment platform in Malaysia is seeking an IT Support Specialist to provide first-level support for hardware and software issues. Responsibilities include responding to helpdesk tickets, assisting in troubleshooting, maintaining documentation of IT issues, and supporting IT projects. The ideal candidate should exhibit strong problem-solving skills and familiarity with basic network setups as well as office tools like Microsoft 365. This role offers opportunities to deepen technical skills while contributing to IT security compliance.

Qualifications

• Experience in providing first-level IT support.
• Ability to install and maintain computer systems.
• Comfortable with basic network setup and maintenance.

Responsibilities

• Provide first-level support to users on hardware and software issues.
• Respond to IT helpdesk tickets ensuring timely resolution.
• Support IT infrastructure projects and hardware rollouts.

Skills

First-level support

Troubleshooting technical issues

Hardware maintenance

Software updates

Network setup

Basic knowledge of Microsoft 365

Familiarity with scripting

Job description

Provide first-level support to users on hardware, software, network, and system issues.

Respond to IT helpdesk tickets and ensure timely resolution.

Assist in diagnosing and troubleshooting technical issues, including remote troubleshooting via phone or email.

2. Hardware & Software Maintenance

Install, configure, and maintain computer systems and peripherals (printers, scanners, etc.).

Ensure software updates, patches, and antivirus definitions are current.

Assist in maintaining an inventory of hardware and software assets.

3. Network & Systems Support

Support basic network setup and maintenance (e.g., LAN/Wi-Fi connectivity).

Monitor system performance and report irregularities to senior IT staff.

Assist in managing user accounts and access permissions (Active Directory, email, etc.).

4. Documentation & Reporting

Maintain documentation of support issues and resolutions.

Assist in updating IT policies, procedures, and user guides.

Prepare reports on IT support activities and inventory updates.

5. IT Projects & Rollouts

Support IT infrastructure projects such as hardware rollouts, system migrations, and upgrades.

Participate in testing and deployment of new tools and systems under supervision.

6. Security & Compliance

Help monitor compliance with IT security policies.

Report any suspected security incidents to senior IT personnel.

Optional Skills/Responsibilities (based on organization needs)

• Basic knowledge of Microsoft 365, Google Workspace, or other enterprise tools.
• Familiarity with basic scripting or automation (e.g., PowerShell, Bash).
• Support for company website or internal systems (e.g., CMS, ERP).
• Support for audio/visual equipment in meetings or events.