IT TECHNICAL SUPPORT

SOLVEIT INNOVATIONS; Kota Bharu; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technology solutions company in Kota Bharu, Kelantan, is seeking a technical support specialist to provide first-level support to clients via phone, email, or onsite. Responsibilities include troubleshooting technical issues, performing maintenance, and installing hardware/software. Ideal candidates should have basic networking knowledge and familiarity with Windows/Mac OS. This role requires good communication skills and the ability to work under pressure.

Qualifications

• Provide first-level support via phone, email, or onsite.
• Respond to service requests and troubleshoot technical issues.
• Perform routine maintenance and updates on business systems.

Responsibilities

• Install and configure software, hardware, and peripherals.
• Set up new user accounts and workstations.
• Prepare user manuals or quick reference guides.

Skills

Basic networking knowledge (IP, DNS, DHCP, etc.)

Familiarity with Windows/Mac OS

Good communication skills

Problem-solving skills

Ability to work under pressure

Tools

Microsoft Office

Job description

SOLVEIT INNOVATIONS – Kota Bharu, Kelantan

Provide first-level support to clients via phone, email, or onsite.

Respond to service requests, troubleshoot technical issues, and provide timely solutions.

Perform routine maintenance and system updates (e.g., Windows updates, antivirus, backups).

Install and configure software, hardware, POS systems, printers, and other peripherals.

Set up new user accounts and workstations

Assist users with system usage, providing technical guidance and basic training.

Prepare user manuals or quick reference guides if needed.

Test systems and configurations before deployment to ensure stability and performance.

WHAT WE'RE LOOKING FOR:

• Basic networking knowledge (IP, DNS, DHCP, etc.)
• Familiarity with Windows/Mac OS, Microsoft Office, and common business applications
• Good communication and problem-solving skills
• Ability to work under pressure and handle multiple tasks