IT Technical Helpdesk

Asia Recruit (Permanent, Contract, & Executive Recruitment); Cyberjaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

An IT recruitment agency is looking for a Japanese-speaking IT Technical Helpdesk professional in Cyberjaya, Malaysia. This role involves providing technical support to clients primarily in Japanese, with other tasks related to customer service. Ideal candidates should have a professional certificate in IT or Computer Science and possess strong communication skills. The position welcomes new graduates and candidates without prior experience. Interested applicants should send their resumes to the provided email address.

Qualifications

• Advanced to fluent level in Japanese (min. JLPT N3).
• Intermediate to business level English for native Japanese speakers.
• No strict experience required; open to recent graduates.

Responsibilities

• Provide IT support mainly in Japanese via phone, email, and chat.
• Record and update call logs in the database, CRM, and ticketing system.
• Perform other related tasks as required.

Skills

Japanese language proficiency

IT support skills

Customer service skills

Communication skills

Education

Professional certificate in IT/Computer Science

Job description

IT Technical Helpdesk (SHD) - Japanese speaker

The job involves providing internal IT support to both Japanese and non‑Japanese clients as an L1 level technical support role. This is a B2B position.

Job Responsibilities

• Provide IT support (server, system, PC troubleshooting, etc.) to clients mainly in Japanese via phone, email, and chat, with some inquiries in English.
• Record and update call logs in the database, CRM, and ticketing system.
• Other related tasks.

Job Requirements

• Professional certificate in IT/Computer Science.
• Preferred candidates with experience in IT-related work or customer support.
• Open to applicants with no experience or recent graduates.

Language Requirements

• For non‑native Japanese-speaking candidates: Advanced to fluent level in Japanese (reading, writing & speaking, minimum JLPT N3 required).
• For Japanese native candidates: Intermediate to business level English.

Qualified and interested candidates can apply by sending your updated resume to [e-mail].

Consultant in Charge of the Role

Cindy Ng
Recruitment Consultant
WhatsApp no: [phone]