IT Systems Support Engineer — Troubleshooting & UAT

Future D; Selangor; On-site; MYR 150,000 - 200,000; Full time

Job summary

A technology services provider in Selangor is seeking a technical support specialist to assist customers with IT issues both remotely and on-site. The role requires strong communication skills, project management experience, and familiarity with servers, virtualization, and networking technologies. Candidates will gain a supportive environment with benefits such as allowances and monthly team activities. This position entails collaboration with internal teams and participation in on-call rotations for after-hours support.

Benefits

Allowance provided

Monthly fun activities with all teams

Supportive & friendly working environment

Qualifications

• Ability to work independently with minimal supervision.
• Experience in managing projects effectively.
• Demonstrated ability to collaborate and maintain a positive team attitude.

Responsibilities

• Provide technical support remotely or on-site.
• Work closely with internal teams to resolve issues.
• Participate in on-call rotation for after-hours support.
• Update ticketing system with incident statuses.
• Contribute to documentation for troubleshooting and support.
• Conduct User Acceptance Testing with customers.

Skills

Strong communication skills

Customer management skills

Troubleshooting skills

Problem-solving skills

Collaboration

Education

Diploma or Degree in IT-related field

Tools

Server management

Virtualization technologies

Storage systems

Networking technologies

Job description

A technology services provider in Selangor is seeking a technical support specialist to assist customers with IT issues both remotely and on-site. The role requires strong communication skills, project management experience, and familiarity with servers, virtualization, and networking technologies. Candidates will gain a supportive environment with benefits such as allowances and monthly team activities. This position entails collaboration with internal teams and participation in on-call rotations for after-hours support.