IT Support Specialist – PKF Malaysia

PKF Malaysia; Kuala Lumpur; On-site; MYR 30,000 - 50,000; Full time

Job summary

A leading professional services firm in Kuala Lumpur is seeking a proactive IT Support Specialist to ensure smooth IT operations and provide exceptional technical assistance to staff. The ideal candidate will possess a relevant degree and 1–3 years of IT support experience. Responsibilities include troubleshooting hardware and software issues, maintaining IT infrastructure, and managing user accounts. This full-time position offers competitive rewards and opportunities for professional development in a dynamic team environment.

Benefits

Attractive salary

Performance bonuses

Professional development support

Qualifications

• 1–3 years of experience in IT support or similar roles
• Proficiency in troubleshooting hardware and software issues
• Basic knowledge of cybersecurity principles

Responsibilities

• Provide first-level IT support for employees
• Install, configure, and maintain IT equipment
• Manage user accounts, email configurations, and access permissions

Skills

Problem-solving

Communication

Customer-focused attitude

Technical explanation skills

Education

Diploma or Bachelor’s degree in Information Technology or Computer Science

Tools

Microsoft 365

Windows/macOS environments

Job description

PKF Malaysia is seeking a proactive and tech-savvy Internal IT Support Specialist to join our IT team. This role is crucial in ensuring smooth day-to-day IT operations, providing technical assistance to staff, and maintaining our IT infrastructure. The ideal candidate will be a problem-solver with strong communication skills and a passion for delivering excellent IT support in a dynamic professional services environment.

Key Responsibilities

Provide first-level IT support to employees, troubleshooting hardware, software, and network issues promptly and effectively.

Install, configure, and maintain workstations, laptops, printers, and other IT equipment.

Set up and manage user accounts, email configurations, and access permissions in accordance with company policies.

Assist in the deployment and maintenance of business applications (e.g., Microsoft 365, accounting software, VPN).

Monitor and maintain IT inventory, including software licenses, hardware assets, and peripherals.

Support network administration tasks, including LAN/WAN connectivity, Wi‑Fi, and basic server maintenance.

Document IT procedures, troubleshooting steps, and solutions for knowledge sharing.

Collaborate with external vendors for IT procurement, repairs, and service contracts.

Educate staff on IT best practices, cybersecurity awareness, and efficient use of tools.

Assist in IT projects such as system upgrades, migrations, and office relocations.

Qualifications & Skills

Diploma or Bachelor’s degree in Information Technology, Computer Science, or related field.

Preferably possess 1–3 years of experience in IT support or a similar role.

Proficiency in Windows/macOS environments, Microsoft 365, and basic networking (TCP/IP, DNS, DHCP).

Familiarity with troubleshooting hardware, such as desktops, laptops, printers, and software issues.

Basic knowledge of cybersecurity principles and data protection practices.

Strong problem‑solving, communication, and interpersonal skills.

Ability to explain technical concepts to non‑technical users.

Customer‑focused attitude with patience and professionalism.

Ability to handle multiple priorities simultaneously in a fast‑moving workplace.

Why Join PKF Malaysia?

Full‑time work balance with occasional on‑site support for urgent needs.

A dynamic team environment with a focus on professional development and growth.

Competitive Rewards: Attractive salary, performance bonuses, and professional development support.

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