IT Support Specialist (Level 1) - Windows & POS

SOLVEIT INNOVATIONS; Kota Bharu; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technology solutions company in Kota Bharu, Kelantan, is seeking a technical support specialist to provide first-level support to clients via phone, email, or onsite. Responsibilities include troubleshooting technical issues, performing maintenance, and installing hardware/software. Ideal candidates should have basic networking knowledge and familiarity with Windows/Mac OS. This role requires good communication skills and the ability to work under pressure.

Qualifications

• Provide first-level support via phone, email, or onsite.
• Respond to service requests and troubleshoot technical issues.
• Perform routine maintenance and updates on business systems.

Responsibilities

• Install and configure software, hardware, and peripherals.
• Set up new user accounts and workstations.
• Prepare user manuals or quick reference guides.

Skills

Basic networking knowledge (IP, DNS, DHCP, etc.)

Familiarity with Windows/Mac OS

Good communication skills

Problem-solving skills

Ability to work under pressure

Tools

Microsoft Office

Job description

A technology solutions company in Kota Bharu, Kelantan, is seeking a technical support specialist to provide first-level support to clients via phone, email, or onsite. Responsibilities include troubleshooting technical issues, performing maintenance, and installing hardware/software. Ideal candidates should have basic networking knowledge and familiarity with Windows/Mac OS. This role requires good communication skills and the ability to work under pressure.