IT Support Specialist — Growth & Impact in Tech

Pracbiz; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A growing IT SME in Kuala Lumpur is seeking a Customer Support Representative to manage customer inquiries via multiple channels. Candidates should possess a Diploma or Degree in IT, along with 1–3 years of experience in support roles. Key skills include strong problem-solving abilities and effective communication. The role involves troubleshooting technical issues and guiding customers to solutions. The company offers a supportive work culture and opportunities for career progression, along with medical and insurance benefits.

Benefits

Skill development opportunities

Medical coverage

Supportive work culture

Qualifications

• 1–3 years of experience in Customer Support or Technical Support.
• Good technical understanding and ability to learn software features quickly.
• English proficiency required; Mandarin is a plus.

Responsibilities

• Handle customer inquiries through phone, email, and chat.
• Perform basic troubleshooting using diagnostic questions and tools.
• Provide solutions based on customer issues.

Skills

Problem-solving

Analytical skills

Communication skills

Listening skills

Education

Diploma or Degree in IT, Computer Science, or related field

Tools

Help desk systems

Remote support tools

Job description

A growing IT SME in Kuala Lumpur is seeking a Customer Support Representative to manage customer inquiries via multiple channels. Candidates should possess a Diploma or Degree in IT, along with 1–3 years of experience in support roles. Key skills include strong problem-solving abilities and effective communication. The role involves troubleshooting technical issues and guiding customers to solutions. The company offers a supportive work culture and opportunities for career progression, along with medical and insurance benefits.