IT Support Specialist

Talentcloud.ai; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technology solutions provider is seeking a Technical Support role in Petaling Jaya, Malaysia. The candidate will provide technical assistance for computer systems and address user issues over the phone or in person. Responsibilities include maintaining systems, diagnosing problems, and assisting customers. Candidates should have a Diploma in Computer Science and 2 years of relevant experience, with strong communication skills in English and Malay.

Qualifications

• 2 years of related working experience preferred.
• Good communication skills in English and Malay.

Responsibilities

• Provide technical assistance and support for computer systems.
• Respond to queries either in person or over the phone.
• Install, modify, and repair computer hardware and software.
• Run diagnostic programs to resolve problems.

Skills

Technical assistance

Problem-solving

Communication in English

Communication in Malay

Education

Diploma / Advanced Diploma in Computer Science / Information Technology

Job description

Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.

Responsibilities

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries either in person or over the phone.
• Write training manuals.
• Maintain daily performance of computer systems.
• Respond to email messages for customers seeking help.
• Ask questions to determine nature of problem.
• Walk customer through problem-solving process.
• Install, modify, and repair computer hardware and software.
• Clean up computers.
• Run diagnostic programs to resolve problems.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Install computer peripherals for users.
• Follow up with customers to ensure issue has been resolved.
• Gain feedback from customers about computer usage.
• Run reports to determine malfunctions that continue to occur.

Requirements

Candidate should possess a Diploma / Advanced Diploma or equivalent in Computer Science / Information Technology.

Preferably at least 2 years of related working experience.

Good communication skills in English, Malay language for both spoken and written.