IT Support Specialist

CSS Decisions; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

An IT solutions provider in Kuala Lumpur is looking for an IT Support Specialist to assist customers with their daily issues while ensuring high levels of satisfaction. This role involves resolving support tickets, analyzing issues, and collaborating with teams. Applicants should have a diploma or higher and excellent communication and problem-solving skills. The position may require travel to customer locations and participation in sales meetings, contributing to the pre-sales process.

Qualifications

• Experience in resolving customer support issues in a timely manner.
• Ability to communicate effectively, both verbally and in writing.
• Proficient at collaborating with teams to resolve issues.

Responsibilities

• Resolve customer support tickets efficiently.
• Analyze customer issues and collaborate to find solutions.
• Travel to customer locations as required.
• Support pre-sales activities and attend sales meetings.

Skills

Communication skills

Problem-solving skills

Team collaboration

Quick learner

Education

Diploma or higher

Job description

As an IT Support Specialist, you will be assisting on customer daily issues in a timely manner while delivering an amazing customer experience. It is important to understand the communication arts and preferably to have some basic entry-level IT skills.

Key Responsibilities

• Resolve customer's daily support tickets in a timely manner with high satisfaction.
• Collect and analyse facts about customer issues, and collaborate with the T2 escalation team to successfully resolve the issue for customer.
• Will travel to customer's place on the same regional or outstation other state.
• Support on the pre-sales process and attend sales meeting with sales representative.
• Amazing verbal and written communication skills.
• Excellent problem-solving skills.
• Quick learner, proficient in understanding and absorb new information.
• Working with a group of people to achieve a shared result in an effective manner.

Requirements

Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree.