IT Support Representative

Assent; George Town; On-site; MYR 40,000 - 70,000; Full time

Job summary

A leading technology firm is seeking an IT Support Representative in Penang. This role involves providing technology support, troubleshooting, and maintaining hardware and software systems. The ideal candidate will have over 5 years of experience with Windows and macOS, strong communication skills in English, and a dedication to customer service. Join an innovative team focused on sustainability and rapid growth.

Qualifications

• 5+ years of demonstrated experience supporting Windows and macOS operating systems.
• Proficiency in the use of Google Workspace.
• Experience with network troubleshooting.

Responsibilities

• Configure and setup technology systems for team members.
• Manage and monitor systems accounts.
• Provide IT system and hardware support.

Skills

Experience supporting Windows and macOS

Proficiency in Google Workspace

Network troubleshooting

Strong communication skills in English

Customer service orientation

Detail-oriented

Adaptability and flexibility

Job description

Company Description

Assent is the supply chain sustainability management solution for the world’s most responsible, sustainability-focused complex manufacturers. The #1 business risk for complex manufacturers is hidden. Most supply chains were never built with sustainability in mind, and most manufacturers do not have deep visibility into their supply chain risks while outsourcing the majority of their production. Shaped by regulatory experts, customers and suppliers, Assent is the foundation manufacturers need for cross-enterprise sustainability. At Assent, your work will help bring transparency, sustainability, and fairness to the global community.

We’re one of the fastest-growing technology companies - from $5 million to $50 million ARR in under five years! As the global leader in supply chain data management, we provide transparency into the supply chains of some of the world's largest and most successful companies, including 75 percent of Fortune 500 companies. In our most recent funding round, we raised $350 Million USD in funding led by Vista Equity Partners. This funding will allow us to continue to scale with purpose, and add exceptional talent to our already remarkable team.

Position Summary

The IT Support Representative is an integral member of the IT Support team reporting to the Manager, IT Support. This individual will do their part in supporting Assent in both a proactive and reactive capacity, providing world class service and support to the full Assent Team irrespective of location. This role provides technology support to employees, triages technical requests and troubleshoots technology puzzles, creates knowledge base articles and other documentation, and reports issue resolution back to the affected stakeholder. We’re looking for someone who is very thorough, professional, personable, service-oriented, and organized.

Key Requirements & Responsibilities

• Configure and setup technology systems for Assent team members
• Create and ensure timely decommissioning of accounts for new hires and team members leaving Assent in conjunction with Employee Experience
• Manage and monitor systems accounts and the review of such accounts as set out in the Account Review and System Monitoring policy
• Provide IT system and hardware support to Assent Inc. stakeholders
• Support specific cloud systems used by the corporation
• Place orders and receive IT equipment shipments, making deliveries to/from the Assent office as needed
• Maintain asset inventory and software licensing
• Manage user accounts
• Manage and troubleshoot office network
• Monitor specific processes and reporting status
• Provision and de-provision the office access for users
• Triage and escalate technological request/puzzles outside of the scope of responsibility to their appropriate stakeholders
• Understanding of ethical business practices, sensitivity to confidential matters, and behaving in a manner that aligns with Assent’s organizational values
• Ability and willingness to work on-site at George Town (Penang) office regularly
• Be familiar with corporate security policies and follow the guidance set out by processes and procedures of Assent

This is not an exhaustive list of duties. Responsibilities may be altered and/or added from time to time to meet business needs.

Qualifications

Your Knowledge, Skills and Abilities

We strongly value your talent, energy and passion. It will also be valuable to Assent if you have the following qualifications,

• 5+ years of demonstrated experience supporting Windows and macOS operating systems
• Proficiency in the use of Google Workspace
• Experience supporting both local and remote users
• Experience with network troubleshooting
• Strong oral and written communication skills in English - you communicate clearly, concisely, and with tact
• Passion for providing high quality service and support
• Superb interpersonal skills - you are a team player and have superior interpersonal skills- you are able to establish cross-functional relationships in a collaborative, team-based environment with a diverse group of stakeholders
• You are diligent and detail-oriented- you pay high attention to detail and you double-check everything
• You are highly adaptable and flexible- you thrive in a fast-paced, ever-changing environment
• You have a strong work ethic - you are self-motivated and dedicated to finding a solution
• You are a critical thinker and will always work towards providing solutions.
• Ability to work independently to problem solve and seek out efficiencies and improvements
• Sound judgment and decision-making abilities
• Well-organized and able to work under deadlines and multiple projects
• You anticipate, understand, and respond to the needs of others and are always thinking about how you can best support them
• You are energized by solving challenging technology related puzzles
• You are naturally curious about technology or how things work
• Focused on the big picture –not just the user impact
• Have strong organizational and planning skills
• You are proactive about communication

Reasonable Accommodations Statement: To perform this job successfully, an individual must be able to perform the aforementioned duties and responsibilities satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these essential functions. Assent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Additional Information

At Assent, we are committed to growing and sustaining an environment where our team members feel included, valued, and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).

Our commitment to diversity, equity and inclusion includes recruiting and retaining team members from diverse backgrounds and experiences, and fostering a culture of belonging where all team members are included, treated with dignity and respect, promoted on their merits, and placed in positions to contribute to business success.

If you require assistance or accommodation throughout any part of the interview and selection process, please contact [e-mail] and we will be happy to help.