IT Support Lead, Global Users (Manufacturing)

Ultra Clean Technology; Penang; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading technology solutions company in Malaysia is seeking an experienced IT Support Team Lead to supervise daily IT operations. Responsibilities include team management, technical support, and ensuring compliance with policies. Ideal candidates have a Bachelor's degree in Computer Science and 4-5 years of IT support experience, with at least 1-2 years in a supervisory role. This role offers opportunities for mentorship and development, along with a commitment to diversity and equal opportunity employment.

Qualifications

• 4–5 years of IT support experience, including 1–2 years in supervisory roles.
• Experience in manufacturing or cleanroom environments preferred.

Responsibilities

• Supervise IT support team and ensure timely service delivery.
• Provide coaching and mentorship to team members.
• Manage task assignments and priorities.
• Assure compliance with IT policies and security standards.
• Deliver excellent customer service.

Skills

Leadership and team coordination

Troubleshooting and problem-solving

Microsoft Office 365 proficiency

Experience with desktop/laptop hardware

Familiarity with Active Directory

Organizational skills

Customer-focused attitude

Education

Bachelor’s degree in Computer Science or IT

ITIL Foundation or Microsoft certifications

Tools

Microsoft Windows 10/11

Server Operating Systems

Job description

A leading technology solutions company in Malaysia is seeking an experienced IT Support Team Lead to supervise daily IT operations. Responsibilities include team management, technical support, and ensuring compliance with policies. Ideal candidates have a Bachelor's degree in Computer Science and 4-5 years of IT support experience, with at least 1-2 years in a supervisory role. This role offers opportunities for mentorship and development, along with a commitment to diversity and equal opportunity employment.