IT Support Executive (Ipoh, Perak)

Kuala Lumpur Kepong Berhad; Ipoh; On-site; MYR 100,000 - 150,000; Full time

Job summary

A prominent company in Malaysia is looking for an IT Support role focused on providing 1st level system support, conducting training, and preparing documentation. Candidates should have a Bachelor's Degree in IT or Computer Science, with good communication skills in English and Bahasa Malaysia. This position encourages fresh graduates and requires a willingness to travel. Join this dynamic team to enhance your IT career in a supportive environment.

Qualifications

• Bachelor’s Degree in IT/Computer Science or equivalent from recognized universities with minimum CGPA of 3.0.
• Working knowledge in IT helpdesk is an added advantage.
• Independent with the ability to build relationships with stakeholders from various countries.

Responsibilities

• Provide 1st level IT system support to end users on IT software and hardware.
• Prepare IT system documentation and user guide.
• Support IT equipment issues and inquiries raised by users.

Skills

IT system support

Communication in English

Communication in Bahasa Malaysia

Ability to build relationships

Education

Bachelor's Degree in IT/Computer Science or equivalent

Job description

Responsibilities

• Provide 1st level IT system support to end users on IT software and hardware, and tracking on Service Request (SR).
• Conduct IT system training.
• Conduct IT Survey.
• Prepare IT system documentation and user guide.
• Support Operating Systems, Third Party Software and In-house developed applications.
• Support IT equipment issues and inquiries raised by users.
• Assist in the project implementation of KLK IT systems.
• Conduct QA on IT Systems prior to release to production environment.
• Involve in IT Operations tasks in collecting backups and processing tasks to ensure data and reporting needs are fulfilled.

Qualifications

• Bachelor’s Degree in IT/Computer Science or equivalent from recognized universities with minimum CGPA of 3.0.
• Working knowledge in IT helpdesk is an added advantage.
• Good communication skills in English and Bahasa Malaysia.
• Independent with the ability to build relationships with stakeholders from various countries.
• Must be willing to travel.
• Fresh graduates are encouraged to apply.