IT Support Executive (Ipoh, Perak)

KUALA LUMPUR KEPONG BERHAD (KLK); Ipoh; On-site; MYR 100,000 - 150,000; Full time

Job summary

A reputable company in Malaysia is seeking an IT Support Executive responsible for providing first-level system support, conducting IT training and system surveys, and assisting in project implementation. Candidates should have a Bachelor’s Degree in IT or Computer Science with a minimum CGPA of 3.0. Your communication skills in English and Bahasa Malaysia, as well as a proactive attitude towards building relationships, will be valuable. Fresh graduates are welcomed. Willingness to travel is essential.

Qualifications

• Degree with minimum CGPA of 3.0 from recognized universities.
• Fresh graduates are encouraged to apply.
• Working knowledge in IT helpdesk is an added advantage.

Responsibilities

• Provide 1st level IT system support to end users.
• Conduct IT system training and surveys.
• Support Operating Systems and IT equipment issues.

Skills

Good communication skills in English

Good communication skills in Bahasa Malaysia

Independent and relationship building

Education

Bachelor’s Degree in IT/Computer Science or equivalent

Job description

Provide 1st level IT system support to end users on IT software and hardware, and tracking on Service Request ("SR").

Conduct IT system training.

Conduct IT Survey.

Prepare IT system documentation and user guide.

Support Operating Systems, Third Party Software and In-house developed applications.

Support IT equipment issues and inquiries raised by users.

Assist in the project implementation of KLK IT systems.

Conduct QA on IT Systems prior to release to production environment.

Involve in IT Operations tasks in collecting backups and processing tasks to ensure data and reporting needs are fulfilled.

Requirements

Bachelor’s Degree in IT/ Computer Science or equivalent from recognized universities with minimum CGPA of 3.0.

Working knowledge in IT helpdesk is an added advantage.

Good communication skills in English and Bahasa Malaysia.

Independent with the ability to build relationships with stakeholders from various countries.

Must be willing to travel.

Fresh graduates are encouraged to apply.

Please attach a passport-sized photo in your resume.

Application Questions

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as an Information Technology Support Executive?
• Which of the following languages are you fluent in?
• Are you willing to relocate for this role?
• Are you willing to travel for this role when required?
• What is your degree CGPA range?
• Do you possess or have access to your own transportation?