IT Support Executive

Jobstreet Malaysia; Malacca City; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A technology company in Malacca is seeking an IT Support Technician to provide Level 1-2 support. This role requires familiarity with Windows 10/11 and Office 365, with responsibilities including remote troubleshooting and proactive maintenance. The position offers a flexible work-from-home routine and a supportive team environment. The compensation ranges from RM 1,700 to RM 2,500 based on experience, with additional benefits under Malaysian labor law.

Benefits

Flexible work-from-home arrangement

EPF, SOCSO, and EIS contributions

Annual and medical leave

Qualifications

• 1-2 years experience in IT support or helpdesk role.
• Familiar with Windows 10/11 troubleshooting and Office 365.
• Good communication skills in English and Bahasa Malaysia.

Responsibilities

• Provide Level 1-2 IT support remotely and onsite in Melaka.
• Troubleshoot issues related to PC hardware/software and networking.
• Prepare and submit daily/weekly health check reports to clients.

Skills

IT support experience

Windows troubleshooting

Basic networking concepts

Good communication skills

Job description

About the Role

We're looking for an IT Support Technician to join our team. You'll provide Level 1-2 support for our clients—handling day-to-day end-user issues remotely while attending onsite for hardware-related work. You'll report directly to the IT Manager.

Working Hours

Monday to Friday: 8:30 AM – 5:30 PM

After-hours/weekends: Rarely required—estimated 1-2 times per month for scheduled maintenance or urgent issues. Advance notice will always be provided. Some clients operate 24/7, but urgent after-hours requests are uncommon.

Work Arrangement

60% Remote: Work from home providing remote support

40% Onsite: Travel to client sites in Melaka for physical troubleshooting, equipment delivery, or vendor coordination

Responsibilities

Remote Support

Monitor support group chats and respond promptly to client requests

Troubleshoot common issues: PC hardware/software, printers, network shares, VPN, email, and general end-user IT problems

Perform Windows updates, patching, and routine maintenance on client PCs

Prepare and submit daily/weekly health check reports to clients (backup status, system alerts, uptime)

Maintain IT asset inventory and documentation

Proactive Maintenance

Perform scheduled preventive maintenance on client systems

Monitor backup status and system alerts

Follow up on recurring issues and recommend permanent fixes

Onsite Support

Attend hardware failures requiring physical intervention (e.g., PC won't boot, cabling, network equipment, printer failure)

Act as hands-on support for remote troubleshooting

Coordinate with vendors for repairs, warranty claims, and equipment pickups

Collect, configure, and deliver IT equipment to client sites

Communicate clearly with users of all technical levels

Provide timely status updates on open issues

Escalate complex or unresolved issues to IT Manager with proper documentation

Requirements

1-2 years experience in IT support or helpdesk role

Familiar with Windows 10/11 troubleshooting, Office 365, and basic networking concepts

Own transport and willing to travel for onsite jobs within Melaka

Good communication skills in English and Bahasa Malaysia (Mandarin is a plus)

Able to work independently with minimal supervision

Customer-focused with a proactive attitude

Nice to Have

Experience with remote support tools

Basic understanding of managed switches, firewalls, or VPN setup

Exposure to SME/MSP environment

What We Offer

Flexible work-from-home arrangement

EPF, SOCSO, and EIS contributions

Annual leave and medical leave as per Malaysian labour law

Training and exposure to diverse IT environments

Supportive team with room to grow

Salary and Job Type

Salary: RM 1,700 – RM 2,500 (based on experience)

Job Type: Full-time, Permanent

Application Questions

Do you have your own transport? (Yes/No)

Are you willing to travel for onsite support in Melaka? (Yes/No)

How would you rate your communication skills in English? (Beginner / Intermediate / Advanced)

What is your expected monthly salary?

Language Required: English and Bahasa Malaysia