IT Support Engineer

Concentrix; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A global technology services company is seeking a proactive Devices & Deployment Support Agent to manage and deploy Windows-based devices across the organization. This role involves managing device lifecycles, deploying operating systems, and ensuring compliance with security policies. The ideal candidate will be fluent in Japanese and have a strong background in Windows device management. Join us in Kuala Lumpur for an exciting opportunity to enhance user experiences from device provisioning to retirement.

Qualifications

• Fluent in Japanese with N1 certification and English A2/B1.
• Experience supporting and deploying Windows devices in a corporate environment.
• Strong knowledge of device imaging and provisioning.

Responsibilities

• Manage the full lifecycle of corporate devices.
• Perform Windows device deployment using standard images.
• Troubleshoot hardware, OS, and deployment-related issues.

Skills

Fluent in Japanese

Windows 10/11 deployment

Customer-oriented mindset

Basic networking knowledge

Organizational skills

Tools

Microsoft Intune

Active Directory

PowerShell

Job description

We are seeking a proactive and detail-oriented Devices & Deployment Support Agent to manage, support, and deploy Windows-based devices across the organization. This role focuses on device lifecycle management, operating system deployment, endpoint configuration, and ensuring a seamless end‑user experience from device provisioning to retirement.

Key Responsibilities

Manage the full lifecycle of corporate devices (laptops, desktops, peripherals).

Perform Windows device deployment using standard images and automated tools.

Configure and enroll devices using MDM solutions (e.g., Microsoft Intune, Autopilot).

Prepare, image, and configure new devices for end users.

Support device refresh, replacement, and decommissioning processes.

Troubleshoot hardware, OS, and deployment‑related issues.

Ensure devices comply with security and configuration policies.

Install and manage drivers, firmware, and OS updates.

Document deployment procedures, standards, and troubleshooting steps.

Provide end‑user guidance during onboarding and device setup.

Required Skills & Qualifications

Fluent in Japanese language with at least N1 certification, English A2/B1.

Able to onboard by 23rd February 2026 or beginning of March 2026 and work in Kuala Lumpur, Malaysia.

Experience supporting and deploying Windows devices in a corporate environment.

Strong knowledge of Windows 10/11 deployment and configuration.

Understanding of device imaging, provisioning, and hardware standards.

Familiarity with Active Directory, Azure AD, and hybrid environments.

Basic networking knowledge (DHCP, DNS, VPN).

Experience with hardware troubleshooting and diagnostics.

Ability to follow and improve standardized deployment processes.

Strong organizational and documentation skills.

Customer‑oriented mindset with attention to detail.

Preferred Qualifications

Experience with Microsoft Intune, Autopilot, or SCCM/MECM will be considered a plus.

Knowledge of PowerShell for deployment or automation tasks.

Understanding of endpoint security (BitLocker, Defender).

Experience with asset management systems.

IT certifications (Microsoft, CompTIA A+, ITIL).

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