IT Support Engineer

Chunghwa Telecom; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading ICT solutions provider in Kuala Lumpur is seeking an IT Support Engineer responsible for internal IT support and external project deployment. The role requires hands-on experience in server setup, OS deployment, and enterprise applications like Microsoft 365. Key responsibilities include managing IT systems, providing user support, and ensuring infrastructure stability. A diploma or degree in IT is required, along with 1–3 years of relevant experience. The position offers various benefits, including career growth opportunities and training support.

Benefits

5-day work week

Project allowance / travel claim

Training and certification support

Performance bonus

Career growth opportunity (System Engineer / Project Engineer path)

Qualifications

• 1–3 years of experience in IT support, system deployment, or system integration.
• Familiarity with Windows Server and/or Linux OS installation and configuration.
• Willingness to learn new technologies and travel for project assignments.

Responsibilities

• Manage and maintain company’s internal IT systems, servers, and network.
• Provide user support for all internal applications.
• Perform system monitoring, backup, and troubleshooting.

Skills

Server setup

Networking

Virtualization (VMware / Hyper-V)

Microsoft 365

Problem-solving

Education

Diploma or Degree in Information Technology, Computer Science, or related field

Tools

Microsoft Teams

Ragic

Windows Server

Linux OS

Job description

Hands-on experience in server & virtualization deployment

Opportunity to participate in internal and customer projects

Involvement in enterprise collaboration software setup (Microsoft, Ragic, etc.)

Exposure to system integration and cross-platform implementation

Location

Kuala Lumpur

Industry

ICT / System Integration / IT Solutions

Job Highlights

• Hands‑on experience in server & virtualization deployment
• Opportunity to participate in internal and customer projects
• Involvement in enterprise collaboration software setup (Microsoft, Ragic, etc.)
• Exposure to system integration and cross‑platform implementation

Job Description

We are seeking an IT Support Engineer who will be responsible for both internal IT support and external project deployment. This position requires a hands‑on individual with solid technical knowledge in server setup, OS/VM deployment, and enterprise applications.

Key Responsibilities

• Manage and maintain company’s internal IT systems, servers, and network.
• Provide user support for all internal applications (Microsoft 365, Teams, Ragic, etc.).
• Perform system monitoring, backup, and troubleshooting to ensure IT infrastructure stability.
• Analyze existing tools or workflows and help consolidate them into specific enterprise platforms for better manageability.
• Structured data forms or process flows with clear logic to support daily operations.

Project Implementation

• Perform server installation, configuration, and deployment for customers.
• Deploy and configure operating systems (Windows / Linux) and virtual environments (VMware / Hyper‑V).
• Install, configure, and test enterprise collaboration systems such as Microsoft Teams, Ragic, and related solutions.
• Assist project team in system rollout, testing, and technical documentation.
• Provide on‑site or remote support to clients when required.

Requirements

• Diploma or Degree in Information Technology, Computer Science, or related field.
• 1–3 years of experience in IT support, system deployment, or system integration.
• Knowledge of server setup, networking, and virtualization (VMware / Hyper‑V).
• Familiar with Windows Server and/or Linux OS installation and configuration.
• Experience with Microsoft 365, Teams, or similar enterprise tools is an advantage.
• Good problem‑solving skills and willingness to learn new technologies.
• Possess own transport and willing to travel for project assignments when required.

Benefits

• 5‑day work week
• Project allowance / travel claim
• Training and certification support
• Performance bonus
• Career growth opportunity (System Engineer / Project Engineer path)