IT Support Engineer

VAT Group AG; Kampung Sekolah Simpang Ampat; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading technology company in Malaysia is seeking an experienced IT Support Engineer. In this role, you will maintain computer systems and networks ensuring they are reliable and efficient. Responsibilities include troubleshooting complex IT issues, supporting plant IT applications, and collaborating on projects to enhance operations. Candidates should hold a bachelor's degree in a related field and have a minimum of 2 years in IT operations, along with strong troubleshooting skills and fluency in English.

Benefits

Career development opportunities

Equal employment opportunity initiatives

Training programs available

Qualifications

• Prefer 2+ years of IT operations experience.
• Experience in systems or network administration required.
• Ability to work flexibly and dependably.

Responsibilities

• Maintain and troubleshoot IT infrastructure and systems.
• Support plant IT applications and ensure compatibility.
• Analyze complex IT problems and deliver solutions.
• Provide second level support for local systems.

Skills

Strong troubleshooting skills

Fluent in English

Knowledge of hardware and software systems

Education

Bachelor's degree in computer science, information technology or related field

Tools

Power BI

PowerApp

CompTIA A+

CompTIA Network+

Job description

Innovation, Efficiency and Ambition: this is what VAT has stood for over 50 years.

With this passion, VAT has grown to become the leading international developer, manufacturer and supplier of high-performance high-end vacuum valves and vacuum sealing technology, employing over 2000 people worldwide. The headquarters are located in Haag (Switzerland), the production centers in Switzerland, Malaysia, Romania and Taiwan.

General Summary(Role summary and objectives/ description of the role)

We are looking for an experienced IT Support Engineer to help us design, develop, and maintain computer systems and networks in an organization. The main objective is to ensure that the organization's computer systems are reliable, secure, and efficient. Additionally, IT System Engineers are responsible for troubleshooting and resolving any issues that arise with the computer systems and networks. They must also provide support and guidance to end-users to ensure they can use the computer systems effectively. The overall goal of an IT System Engineer is to ensure that the organization's computer systems are running smoothly and efficiently to support the organization's goals and objectives.

Your responsibilities include, but not limited to:

• Responsible for the day-to-day operations of an organization's IT infrastructure. This includes installing, configuring, maintaining, and troubleshooting hardware and software systems. IT engineers also play a role in ensuring that IT systems are secure and compliant with company policies and regulations.
• Maintaining and administering existing plant IT applications including clocking systems, door access, ESS, local applications, employee time attendance etc. Housekeeping applications database from time to time and ensure applications compatibility to VAT IT environment.
• Working closely with operations on shopfloor digitization initiatives to deliver reliable, scalable, and robust digital solutions to improve operations efficiency and effectiveness.
• IT engineers may be involved in the planning and execution of IT projects. This includes working with project managers to define project scope, develop project plans, and track project progress.
• Assisting in machine network communications and machine integration activities.
• Analyzing highly complex problems and to deliver practical IT solutions to overcome the problems.
• Provide IT consultation and second level support for local systems to users when necessary.
• Troubleshooting, diagnosing, and resolving database, software, and other network and system problems.
• Maintaining accurate and up-to-date documentation of IT systems, processes, and procedures, facilitating knowledge sharing and collaboration within the IT team.
• Overseeing relationships with IT vendors, evaluating their services, and ensuring they meet the organization's requirements.

You must possess the below minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates.

• Bachelor's degree in computer science, information technology or a related field
• Prefer 2 years and above with this related job experiences.
• Experience in IT operations, systems administration, or network administration
• Knowledge of hardware and software systems
• Strong troubleshooting skills
• Must be fluent in English
• Dependable and flexible when necessary.

Preferred Qualification

• Knowledge in Power BI, PowerApp will be a big plus.
• Able to speak and understand German

Special skills (such as special certifications)

• CompTIA A+
• CompTIA Network+

VAT is an equal opportunity employer. We see ourselves as a responsible and far-sighted employer that offers not only jobs, but also career and personal development opportunities through various training programs. We recognize the value of employee diversity and provide equal employment opportunity for all qualified application that contributes to innovation, improves customer orientation and employee satisfaction. One-step in this direction is to ensure that people are recognized and fairly compensated for their contributions to the company. In 2021, VAT received the Fair-ON-Pay+ certificate as an acknowledgement for our commitment in ensuring equal pay for equal work between men and women.

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