IT SUPPORT ENGINEER

JAC Recruitment; Johor; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading recruitment firm is seeking an experienced IT Support Engineer for a Marine Navigation company in Johor, Malaysia. The role includes monitoring vessel connectivity, troubleshooting various network issues, and providing first-line support to customers. Candidates should have a diploma or degree in IT or Networking, with good knowledge of networking fundamentals and some experience in NOC operations. Preferred qualifications include CCNA or CCNP certification. This is an excellent opportunity for recent graduates or those with minimal experience.

Qualifications

• 0–2 years of experience in NOC operations, IT support, or network technical support.
• Good experience in IP addressing, DHCP, DNS, routing, NAT, and Wi-Fi.
• Familiarity with Firewalls, routers, switches, modems, and access points.

Responsibilities

• Monitor vessel connectivity and network performance.
• Perform basic troubleshooting for network equipment.
• Ensure timely response and resolution of customer incidents.
• Provide first-line support via email, phone, and tickets.
• Assist with daily/weekly NOC reports.

Skills

Networking fundamentals

CCNA or CCNP certification

NOC monitoring tools

Troubleshooting skills

Education

Diploma / Bachelor's degree in IT, Networking or related field

Tools

Ticketing tools (Zendesk, Freshdesk)

Job description

Our client, Marine Navigation based company, looking for experienced IT Support Engineer.

JOB RESPONSIBILITIES

• Monitor vessel connectivity and network performance through NOC monitoring tools.
• Perform basic troubleshooting for Starlink terminals, onboard network equipment, and related services. Identify connectivity issues such as outages, performance degradation, and hardware-related alarms.
• Ensure timely response and resolution of customer incidents within SLA.
• Perform initial diagnostics based on standard operating procedures (SOPs).
• Provide first-line support to customers via email, phone, and ticketing tools.
• Assist with preparing daily/weekly NOC reports and support the provisioning, activation, and deactivation process for Starlink services.

JOB REQUIREMENTS

• Diploma / Bachelor's degree in IT, Networking, or related field.
• CCNA or CCNP certification is a plus.

0–2 years of experience in NOC operations, IT support, or network technical support.

• Good experience in networking fundamentals (IP addressing, DHCP, DNS, routing, NAT, Wi-Fi). Familiarity with network devices such as Firewalls, routers, switches, modems, and access points.
• Experience with NOC monitoring tools or network dashboards (preferred).

Basic understanding of ticketing tools such as Zendesk, Freshdesk, or similar.