IT Support

Fortuntech Mt Technology Sdn Bhd; Seberang Perai; On-site; MYR 100,000 - 150,000; Full time

Job summary

A tech solutions company based in Seberang Perai, Malaysia is seeking an IT Support Specialist. The ideal candidate will have at least three years of hands-on experience in IT support and possess a Diploma or Bachelor's degree in Information Technology. Responsibilities include troubleshooting Windows systems, implementing software and hardware upgrades, and providing technical support for various business operations. Strong communication skills in both English and Mandarin are essential for this role.

Qualifications

• Minimum three years of hands-on experience in IT support.
• Prior experience in technical or desktop support preferred.

Responsibilities

• Provide day-to-day support for computers, networks, and applications.
• Handle the implementation of new software and hardware upgrades.
• Maintain accurate records for IT Asset Management.

Skills

Troubleshooting Windows operating systems

Technical support

Communication skills in English and Mandarin

Analytical and problem-solving skills

Education

Diploma or Bachelor's degree in Information Technology or Computer Science

Job description

Proficient in using and troubleshooting Windows operating systems
熟练使用并能排查 Windows 操作系统相关问题

Handle the implementation of new software and hardware upgrades
负责新软件及硬件升级的实施

Maintain accurate records for IT Asset Management
维护和管理准确的 IT 资产记录

Provide day-to-day support for computers, notebooks, printers, scanners, networks, telephones, and business applications to ensure business continuity
为电脑、笔记本、打印机、扫描仪、网络、电话及业务应用提供日常技术支持，以确保业务连续性

Install, configure, and troubleshoot SQL-related software
安装、配置及排查与 SQL 相关的软件

Work independently with minimal supervision in a dynamic environment, as well as collaborate effectively as a team player
能在动态环境中以最少监督独立完成工作，并具备良好的团队合作能力

Possess a Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field
拥有信息技术、计算机科学或相关领域的文凭或学士学位

Minimum three years of hands on experience in IT support
至少三年 IT 支持方面的实际工作经验

Prior experience in technical support, desktop support, or similar roles is preferred
具有技术支持、桌面支持或相关岗位经验者优先

Excellent written and verbal communication skills in both English and Mandarin to effectively communicate with Mandarin-speaking clients.
具备优秀的中英文书写与口头沟通能力

Strong communication, analytical, troubleshooting, and problem-solving skills
拥有良好的沟通能力、分析能力、故障排查及问题解决能力

Responsible, self-motivated, and able to work independently
做事负责、主动积极，能够独立完成工作