IT Specialist, Document Management & IP

JAC Recruitment; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A global medical technology leader based in Kuala Lumpur is seeking an IT Specialist for IP and Document Management. In this role, you will manage the Document Management System (M-Files) and the IP Management System, ensuring optimal utility and functionality. The ideal candidate holds a Bachelor's degree in Computer Science or related fields, with 2-3 years of relevant experience and strong problem-solving skills. Excellent communication in English is essential, as you'll collaborate across regions and time zones. Flexibility to work late hours is required to support global stakeholders.

Qualifications

• 2–3 years of experience in IT roles focusing on document and IP management.
• Strong expertise in software development and application lifecycle management.
• Proven problem-solving skills in troubleshooting technical issues.

Responsibilities

• Manage and optimize Document Management System (M-Files) and IP Management System.
• Support lifecycle management ensuring systems remain functional.
• Drive system updates in collaboration with stakeholders and vendors.

Skills

Document management solutions

IP management solutions

Software development

Problem-solving

Stakeholder engagement

Analytical skills

English communication

Education

Bachelor’s degree in Computer Science, Information Systems, or related discipline

Job description

A global leader in medical technology and innovation, dedicated to developing life-saving solutions that improve patient care and support healthcare professionals worldwide are seeking an IT Specialist – IP & Document Management to manage and optimize our Document Management System (M-Files) and Intellectual Property (IP) Management System. The primary objective is to ensure maximum system utility, implement updates, and introduce additional functionalities. Prior experience with these systems is highly desirable.

Key Responsibilities

• Serve as the process and system specialist for M-Files and IP Management systems.
• Identify practical solutions within standard system frameworks by engaging with users, handling configuration, unit testing, training, and documentation in collaboration with external partners.
• Assist with requirements gathering, solution design, development, deployment, migration, testing, and documentation.
• Support all aspects of lifecycle management to ensure systems remain updated and fully functional.
• Resolve daily support tickets within your area of responsibility.
• Drive system changes and updates in collaboration with IT, business stakeholders, and external consultants, ensuring compliance with documentation standards.
• Provide consultancy on best practices for system design.
• Offer support during European time zones at least a few times per week to maintain effective collaboration with stakeholders and vendors.

Key Requirements

• Bachelor’s degree in Computer Science, Information Systems, Software Engineering, or related discipline.
• 2–3 years of experience in IT roles with a focus on document management and IP management solutions.
• Strong technical expertise in software development, delivery methodologies, and application lifecycle management.
• Proven problem-solving skills and ability to troubleshoot technical issues efficiently.
• Experience in stakeholder engagement and expectation management.
• Analytical mindset with the ability to interpret data and improve processes.
• Adaptability to work in a fast-paced, dynamic environment.
• Excellent oral and written communication skills in English.
• Ability to collaborate across cultures and time zones.
• Flexibility to work late hours occasionally to support stakeholders in different regions (US and Europe).