IT Shift Support

MCSB SYSTEMS(M) SDN BHD; Bayan Lepas; On-site; MYR 150,000 - 200,000; Full time

Job summary

A technology solutions provider in Penang is seeking an IT Support Specialist to assist end users with application incidents. The ideal candidate should hold a diploma in Software Engineering or Computer Science and possess proficiency in MySQL, Oracle, and Microsoft applications. Additionally, being fluent in Mandarin is essential. This role offers flexible working hours, ideally suited for fresh graduates or professionals with relevant experience. Join us to enhance your career in a dynamic environment.

Qualifications

• Diploma holder or above in Software Engineering/Computer Science or equivalent practical experience.
• Proficiency in basic knowledge in MySQL Query and Oracle.
• Ability to speak/read/write Mandarin is essential.

Responsibilities

• Providing support to end users in resolving IT application incidents.
• Tracking, following-up, and resolving outstanding cases in a timely manner.
• Proactively performing continuous process improvements.

Skills

MySQL Query

Oracle

Microsoft applications

Mandarin

Education

Diploma in Software Engineering/Computer Science

Job description

We provide Nationwide Support Services and On-Site Field Support. To ensure business continuity, we have dedicated and highly-trained engineers who are readily available at any time aims to bridge short-term operational gaps.

HR Service & Payroll Outsource

We simplify your HR and Payroll needs via our Multiple Services – with or without having to own the system. We ensure accuracy and compliance of the ever-changing government statutory mandate conforming to LHDN, KWSP, C.P.8D, EA Form

IT Training

We provide outright job function specific training andFree After-Course Retraining Programaims to increase your productivity level. We are also an authorized Training & Test Center for Prometric, Pearson, Certiport (Microsoft Office Specialist)

Job Description

• To provide support to end users in resolving IT application incident/issue in accordance to sets of procedures (reading code/logs file/ databases)
• Track, follow-up, and resolve outstanding cases/ incidents in a timely fashion
• Timely escalation to the application development team or vendors to ensure issues are resolved timely.
• To proactively perform continuous process improvements as applicable
• Creating and maintaining user manuals, technical manuals and support documentation according to best practices
• Virtual meeting with senior to eliminate the outstanding incidents about the root causeandresolution

Qualifications

• Diploma holder or above in Software Engineering/ Computer Science or equivalent practical experience
• Proficiency in basic knowledge in MySQL Query, Oracle, Microsoft applications
• Ability to speak/read/write Mandarin is essential (To Support China Region)
• 1-2 years of relevant working experience in manufacturing environment would be an added advantage
• A team player with a strong sense of responsibility and urgency of details
• Fresh graduates are encouraged to apply
• 3 or 4 days’ work weekly onrotatingbasis