IT Services

Source:; Sungai Petani; On-site; MYR 20,000 - 100,000; Full time

Job description

Overview

IT support and services freelancer with 24 years in the market, with roles spanning System Engineer, Database Administrator, Network Engineer, and Software Developer.

Responsibilities

• Troubleshot complex application failures by collaborating with computer operations, network teams, and developers; resolved over 95% of incidents within SLA, significantly reducing system downtime and improving incident resolution time by 30%. Utilized a universal logging system to centralize error tracking and accelerate root cause analysis.
• Developed and executed end-to-end integration plans across operating environments, networks, databases, and platforms; achieved a 100% success rate in system integrations with zero post-deployment critical issues. Simulated integrations on virtual private networks (VPNs) to validate system behavior prior to deployment.
• Conducted in-depth system performance analyses to assess processing times and resource utilization; identified and resolved bottlenecks, resulting in a 40% boost in processing efficiency and a 15% reduction in operational costs. Enabled performance counters and lightweight background monitoring applications to track server performance in real time.
• Assessed compatibility and performance impacts of upgrades and system integrations; reduced planned downtime by 50% and ensured seamless transitions with zero data loss. Developed and enforced detailed documentation and procedures across teams, incorporating contingency and rollback plans.
• Simulated and validated software/hardware configurations in isolated and live environments to ensure system stability and alignment with operational requirements; achieved 100% compliance with internal standards and prevented critical failures during rollout. Utilized Development, UAT, and Live environments for progressive testing and validation.
• Researched and scoped infrastructure expansions to meet projected workloads and business growth; doubled system capacity without requiring new hardware, maintaining performance and availability. Optimized existing hardware by implementing application-level tuning and performing regular system health checks.

Comprehensive Network Topology Study and Consultation Plan.

LinkedIn profile: www.linkedin.com/in/sukhdev-s-022b0a102