IT (Resident Engineer)

Hunters International Sdn Bhd; Cyberjaya; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading IT services firm in Cyberjaya is seeking skilled personnel to monitor IT systems and perform backup management. Responsibilities include ensuring infrastructure availability, managing media, and conducting health checks on IT equipment. Familiarity with data center operations and a positive attitude are essential. This role offers a dynamic work environment and opportunities for growth.

Qualifications

• Skilled personnel with positive attitudes.
• Familiar with client data center operations.
• Experience in monitoring IT systems and infrastructure.

Responsibilities

• Monitor IT systems and infrastructure availability.
• Manage backup operations and perform restoration duties.
• Assist in media management and logistics.
• Enforce security procedures in data center.
• Conduct health checks on PCs and IP phones.

Skills

IT monitoring

Backup management

Troubleshooting

Documentation preparation

Knowledge of data center operations

Job description

i. IT services and facilities monitoring:

• The Personnel shall monitor the our clients IT system and IT infrastructureavailabilities using tools or systems identified by our client,
• To perform environmental monitoring (especially humidity and temperature);
• The Personnel shall monitor the Mechanical and Electrical (M&E) equipmentrelated to server room using any system identified by Bour clientsuch AirConditioning Units, Power Distribution Unit (PDU) and Rack MonitoringSystem;
• The Personnel shall immediately escape any problems to all relevantparties. They shall record and track status of issues until resolved; and
• The Personnel shall also responsible to record and sign-off of all shift logentries and checklist in timely manner for handover to the next shift.

ii. Backup management and operations:

• To monitor application infrastructure during backup processing using anysystem identified by our client
• Responsible in performing batch processing and restoration related dutiesand functions; and
• Perform first level troubleshooting of system problems and logging all relatedproblems into helpdesk call centre. To record and track status of systemissues until resolved.

iii. Tape library and media tapes management:

• Assist in media management such as media readiness, weekly courierservices, preparation of media disposal and media retrieval from datacentres as and when requested by support staff; and
• Perform first level troubleshooting of tape library or media tape problems,logging all relatedproblems into helpdesk call centre and to record and trackstatus of tape library or media tape issues until resolved.

iv. Facilities and IT management activities:

• To manage all access activities in/out of the data centres and maintain theenvironment and safety/security precautions in data centres areas.ThePersonnel shall enforce security procedures and policies for entry into theLocation (DCC, RC and Klang Valley Offices) and server room;
• Manage all keys rack movement and ensure that key(s) are returned at theend of the activity;
• To accompany the service provider (vendor) for any system maintenance,troubleshooting and equipment replacement at the Location (DCC, RC and HQ-3B) and other location such as Sasana Kijang, Lanai Kijang, TunasKijang, ACC and MINT.
• To perform PCs and IP phones health check at the Location (DCC & RC) inregular basis;
• To adhered to the organisations policies, procedures and standards; and
• To keep update and seek information with senior support or supervisor ofnew applications or services.

v. IT Disaster Recovery (DR) management and readiness:

To familiarize with operations during business contingency plan or disasterenvironment; andto assist in providing administrative services during application or combined live runs activities.

vi. IT equipment placement and disposal management:

Logistic preparation for new equipment placement. Collaborate withrespective parties on the placement requirement; and to assist support staff on IT equipment, decommission and disposalactivities.

vii. Administrative works:

• To assist in administrative related works as such as prepare documentation, incident or problem reports and management reports;
• To perform equipment and tape inventory and housekeeping at data centres;
• To update the Standard Operating Procedures (SOPs) related to data centre operations;
• To assist shift supervisor in establishing new procedures and standards related to data centre operations; and
• To keep and update the documents in shared folders and shall be accessible to all data centre supports.

viii. Relief duties and other responsibilities:

Undertake duties given by any senior support or shift supervisor and also to perform relief duties in the absence of any operation officers.

ix. General requirements:

The work shall be performed by skilled personnel and positive attitudes. ThePersonnel shall also familiar with all our client Data Centres operations.

Consultant In Charge: Jia Ling | [e-mail]