IT Product Owner Business Analyst Unified Customer Onboarding

Maybank; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading financial institution in Kuala Lumpur is seeking a Product Owner/Business Analyst to drive product vision and ensure successful delivery of digital products. The role involves collaborating with stakeholders to define product roadmaps, manage backlogs, and translate business requirements into actionable features. Ideal candidates will have at least 6 years of relevant experience and a solid understanding of Agile methodologies. Strong analytical skills and the ability to work collaboratively are essential components of this position.

Qualifications

• Minimum 6 years of experience as a Product Owner, Business Analyst or in a similar role.
• Experience in writing user stories and acceptance criteria.
• Familiar with API-based systems and microservices.

Responsibilities

• Define product roadmaps and manage backlogs with stakeholders.
• Translate product strategies into actionable requirements.
• Gather and document business requirements and user stories.

Skills

Agile/Scrum methodologies

Analytical skills

Communication skills

Stakeholder management

Problem-solving

Collaborative teamwork

Education

Bachelor’s degree in Computer Science, Information Technology or related field

Tools

Jira

Confluence

Azure DevOps

Miro

Figma

Job description

A Product Owner/Business Analyst is responsible for driving product vision, gather and translate business requirements and ensure successful delivery of digital products and system enhancements.

Responsibilities

• Work closely with business stakeholders, UX designers, engineering teams, and QA to define product roadmaps, manage backlogs, and ensure solutions meet business goals, customer needs, and regulatory expectations.
• Own and manage the product backlog, ensuring it is prioritized, refined and aligned with business and customer value.
• Define product vision, objectives and success metrics in collaboration with stakeholders.
• Translate product strategies into clear, actionable requirements and features.
• Participate in sprint planning, reviews, and retrospectives, ensuring clarity of scope and business priorities.
• Gather, analyse and document business requirements, functional specifications and user stories.
• Conduct requirement workshops, interviews, journey mapping and process analysis with stakeholders.
• Prepare detailed acceptance criteria and ensure testability of all requirements.
• Work with UX/UI teams to refine wireframes, prototypes and workflows.
• Support development teams throughout the build and testing phases.
• Review functional test results and ensure solutions meet business needs and acceptance criteria.
• Participate in SIT & UAT planning and defect triage.
• Oversee release planning and ensure readiness for deployment.
• Analyze product performance, customer feedback and operational metrics to drive enhancements.
• Identify process inefficiencies and recommend improvements.
• Contribute to product strategy, roadmap planning and long-term capability development.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology or any technology related field is desired.
• Min 6 years of experience as a Product Owner, Business Analyst or similar role.
• Strong understanding of Agile/Scrum methodologies and product management practices.
• Experience in writing user stories, acceptance criteria, process flows, and functional specifications.
• Excellent analytical skills with the ability to interpret business needs and translate them into technical requirements.
• Strong communication, facilitation, and stakeholder management skills.
• Experience using product and project tools (Jira, Confluence, Azure DevOps, Miro, Figma).
• Able to work collaboratively with cross-functional teams in fast-paced environments.
• Experience in digital transformation, customer onboarding, digital onboarding, KYC/AML processes or workflow-based systems is preferred.
• Knowledge of UX/UI frameworks and customer journey mapping.
• Familiar with API-based systems, microservices and modern application architectures.
• Experience in data modelling, reporting requirements or analytics is desired.
• Strong business acumen & problem-solving, customer-centered thinking, detail-oriented, structured, able to drive clarity and alignment across diverse stakeholders.