IT Product Executive

Xilnex; Penang; On-site; MYR 36,000 - 48,000; Full time

Job summary

A tech company in Penang is seeking an entry-level Product Executive to support product management and development efforts. The role involves assisting Product Managers with documentation, coordinating with Engineering and Design teams, and monitoring product metrics. Ideal candidates are fresh graduates in IT with a strong interest in SaaS and a proactive learning attitude. This position offers a clear path to grow into a Product Manager role over time, emphasizing collaboration and customer-centric problem-solving.

Qualifications

• 0–3 years of experience in Software Engineering, Product Management, or related fields.
• Familiarity with agile methodologies and product development concepts.
• CSPO, PSPO, or similar certifications are a plus (not mandatory).

Responsibilities

• Assist Product Managers in gathering and documenting business requirements.
• Coordinate with engineering and design teams to clarify requirements.
• Monitor product metrics and customer feedback.

Skills

Strong interest in SaaS

Analytical mindset

Strong communication skills

Detail-oriented

Proactive learning attitude

Education

Degree in Business, Computer Science, Engineering

Job description

A Product Executive works alongside Product Managers within a domain or sub‑domain team, supporting the end‑to‑end development and improvement of products and features. You help turn research, customer insights, and business objectives into actionable product work by drafting requirements, coordinating delivery, and tracking outcomes in close partnership with a PM.

In this role, you act as a force‑multiplier for the PM: you assist with discovery, documentation, and execution so the team can move faster and with greater clarity. You collaborate with Engineering, Design, Data, Sales, and Support to ensure the team ships features that solve real customer problems and learns from every release.

This position is designed for entry‑level talent and early‑career professionals who want to learn the craft of product management by directly supporting an experienced PM, with a clear path to grow into a Product Manager role over time.

Candidate Profile / Who We’re Looking For

We welcome entry‑level candidates and fresh graduates in IT with a strong interest in product development, as well as anyone passionate about joining and contributing to the Product Department. Ideal candidates are eager to learn, proactive, and ready to grow into Product Management roles.

Key Responsibilities

• Assist Product Managers in gathering and documenting business requirements, user stories, and acceptance criteria.
• Coordinate with engineering and design teams to clarify requirements and track feature delivery against sprint or release plans.
• Perform basic functional testing and UAT, consolidating feedback from internal stakeholders and users.
• Help prepare product release notes, internal FAQs, and training materials for operations, sales, and support teams.
• Monitor product metrics, customer feedback, and support tickets to surface issues and opportunities for improvement.
• Maintain product documentation, configuration references, and change logs to keep the team and stakeholders aligned.
• Support initiatives that enhance customer experience and reduce operational friction.

Qualifications & Experience

• 0–3 years of experience in Software Engineering, Product Management or related fields (Business Analyst, UX, QA, Operations).
• Strong interest in SaaS, tech products, and user‑centric problem‑solving.
• Analytical mindset with ability to interpret data and identify patterns.
• Familiarity with agile methodologies and product development concepts.
• Strong communication, documentation, and collaboration skills.
• Degree in Business, Computer Science, Engineering, or equivalent practical experience.
• CSPO, PSPO, or similar certifications are a plus (not mandatory).

Personality & Culture Fit

• Curious, proactive, and eager to learn the craft of Product Management.
• Thrives in fast‑paced, cross‑functional environments.
• Detail‑oriented with a bias toward clarity, structure, and follow‑through.
• Empathetic and customer‑focused, consistently seeking to understand real user needs.
• Demonstrates ownership, accountability, and readiness to tackle increasingly complex responsibilities.
• Maintains an open mindset and a positive, solution‑oriented approach.