IT Pre‑Sales Engineer

Agensi Pekerjaan Great Pyramid Sdn Bhd; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

A Malaysian ICT solutions provider is seeking an IT Pre-Sales Engineer to engage with customers and drive the pre-sales process. The candidate will lead technical discovery sessions, design customized IT solutions, and work closely with different teams to ensure successful customer outcomes. A Bachelor's degree and 3-7 years of relevant experience are required. Ideal candidates will possess strong communication skills and the ability to explain complex technical concepts to various stakeholders.

Qualifications

• 3-7 years of experience in a pre-sales, technical support, or solution engineering role.
• Strong understanding of industry-specific technologies like cloud computing and cybersecurity.
• Ability to explain complex technical concepts to non-technical stakeholders.

Responsibilities

• Lead technical discovery sessions to gather customer requirements.
• Design customized IT solutions across networking, cloud, security, and enterprise IT.
• Train junior pre-sales engineers and share best practices.

Skills

Technical solutioning

Customer engagement

Communication skills

Problem-solving

Education

Bachelor's degree in Engineering, Computer Science, Information Technology

Tools

Cisco

Palo Alto

Huawei

AWS

Job description

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Our client has been incorporated since year 2014, a Malaysian based company, focusing on the next generation ICT solution provider. As a strategic technology and business partner, they provide comprehensive and substantial solution for clients to plan, build and support their IT infrastructure and systems.

Overview

As a IT Pre-Sales Engineer plays a more proactive role in customer engagement, technical solutioning, and driving the pre-sales process. This role involves a balance of technical expertise and business acumen, ensuring customer needs are met with well- designed solutions.

Responsibilities

• Lead technical discovery sessions to gather in-depth customer requirements.
• Conduct workshops, demos, and Proof of Concept (PoC) sessions.
• Address technical objections and concerns raised by customers.
• Work closely with account managers to build strong client relationships.
• Design customized IT solutions across networking, cloud, security, and enterprise IT.
• Create high-level and detailed solution architectures.
• Work with internal engineering and implementation teams to ensure solution feasibility.
• Support sales teams by providing in-depth technical expertise during pitches.
• Prepare compelling presentations and white papers on proposed solutions.
• Conduct competitor analysis to position solutions effectively.
• Take ownership of drafting detailed technical proposals for RFPs and RFIs.
• Work with procurement teams to align solutions with budget constraints.
• Provide technical input for pricing and licensing models.
• Work with vendor partners (Cisco, Palo Alto, Huawei, AWS, etc.) to ensure up-to-date solution offerings.
• Train junior pre-sales engineers and share best practices.
• Stay updated on industry trends, obtaining certifications like AWS Solutions Architect, CCNP, PCNSE, etc.

Qualifications

• Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field.
• 3-7 years of experience in a pre-sales, technical support, or solution engineering role.
• Strong understanding of [industry-specific technologies, e.g., cloud computing, networking, SaaS, cybersecurity, etc.].
• Excellent communication and presentation skills.
• Ability to explain complex technical concepts to non-technical stakeholders.
• Strong problem-solving and customer-facing skills.